Customer Ratings & Reviews

Purchasing a protection plan is always the best thing to do I have never had a problem getting and item fixed or replaced with the geek squad protection they have never let me down

[Employee of bestbuy] the protection is a must to have the assurance in case anything goes wrong

Absolutely love the warranty. It is absolutely wonderful, give extreme value to purchases.

Very professional and easy to use service. Definitely recommend for more expensive purchases.

Best Buy will take care of you if you have a problem. Don’t think about the extra cost now, think of the replacement cost later!!!

If you get a PS5 controller get the warranty! No hassle replacement for stick drift!!!

Worth it 100%. Ive never used anything more than the protection plan for controllers. As a parent of sub 10 little boys, its been esential.

I always recommend to everyone as the employees do themselves to customers to purchase this plan for all your products because you may never know if there’s a faulty unit you purchased of a particular item that Best Buy will make sure to correct the problem for you with the best customer service I’ve experienced with all my electronics products purchased. It’s essential to your purchases, rather safe than sorry! Worth it!

I had no problem getting my son’s controller replaced. I went to the store and they pulled up my geek squad protection purchase with no problem and they gave me a gift card to get my son’s controller replaced online because they were sold out of PS4 controllers in the store. I liked the fact that I was able to get it replaced online and not just in the store because it could have been a long time before I was able to replace it while in some stores they don’t have the online option.

[Employee of bestbuy] Total Tech is great I Always get Protection for my products, and with Total Tech I get 2 years of protection on everything I buy even gifts, with year round support, members pricing, expedited shipping, along with free installation and services on TVs, Appliances and just about anything you can think of. Technician and installation you point they work.

I purchased this Geek Squad replacement warranty because of the experience I have had with a few gaming accessories I use always. I have had to replace my Microsoft Elite controller several times. At $179.00 that can be quite pricey. With the Replacement Warranty it makes it so easy to just get a new one without any hassle! I would definitely recommend this purchase!

ALWAYS get the warranty. You definitely will use it, and it's worth it for peace of mind

Was able to cover my ps5 controller when it had stick drift.

Can go wrong with a warranty has came in handy several times

Best choice ever my children have the stealth headsets and they are great the only thing is that I am so happy that it is an option to purchase this extra insurance we have returned them unfortunately not because of reliability but because my children have huge heads and they eventually break due to being stretched so far. They also tend to pull them outward when taking them off which makes them ware more and break sooner. Overall no other complaints. Getting a warranty on something that you use quite often is just smart!!

Best choice ever my children have the stealth headsets and they are great the only thing is that I am so happy that it is an option to purchase this extra insurance we have returned them unfortunately not because of reliability but because my children have huge heads and they eventually break due to being stretched so far. They also tend to pull them outward when taking them off which makes them ware more and break sooner. Overall no other complaints. Getting a warranty on something that you use quite often is just smart!!

Free repairs and no questions ask highly recommend for controller just incase if you got stick drift

Love best buys warranty but expensive. Compared to other stores.

Each time I have called on Greek squad I was treated professionally and friendly. They were knowledgeable about my issues and handled them in a timely matter. I am elderly and like most have come in contact with younger generation that don't want to deal with our lack of technology, but Geek Squad has always been very patient with me and my 100s of questions.

Always nice to have the ease of mind knowing they got you covered.