Customer Ratings & Reviews

Great customer service and great warranty price for my controller

Always recommend so far they have stayed consistent on staying behind their warranty. Never have hidden fees and always honest and helpful

Andy was very patient and helpful with helping us choose the right laptop we need.

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.

Great service if anything happens to the product, fast and easy return process.

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

Love the Geek squard replacement service. I always purchase it when i get something from BestBuy. It saves money and time.

I was feeling my Xbox elite controller a little off so I took it to a geek squad member. Recommend me a new controller and now I’m back playing online. Stress free, no going back or forth. THANK YOU

Good to have for issues my future IT tech wife can't fix for me yet

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Always able and willing to help with whatever is needed.

Geek squad has always been a good option. Have never had any issues with their services.

all tech should be protected, so i highly recommend this

It’s a great coverage to have!!! Mostly for 2 years and it covered and expensive control once it broke!!!

Great program when you need it. Have easily replaced multiple controllers.

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!

Fixing to try them out just had a Xbox remote go out

Gives you a great piece of mind when using your purchased products. I added it to my xbox controller in case of stick drift.

I bought this for the color to switch colors . The controller feels good on the hands.

Great buy for the price no regrets at all. Everythings works as intended