Customer Ratings & Reviews

Got this for the gamer headset for my 11 yr old son. Love how it covers everything from accidental to defective. Had it on the old one I bought him a couple years ago and before the replacement policy was up the left side stopped working. My husband went in with the old headset and they literally gave him full credit for my old headset and was able to get brand new ones.

The ability to replace this product worries free with a simple approach is why I love the Best Buy 2 year warranty program. I don’t buy it for every product, but I love it for electronics such as the Elite 2 Wireless controller

If you break it they replace it no extra cost endless you buy the warranty again

I love my service here with geek squad and have recommended it to all my friends and colleagues!

I recommend you get the protection plan because they male sure you get a replacement quick and easy

Ive used Turtle Beach, Logitech & HyperX nothing compared to Astro's especially the a40's with the mix amp 80. Sound hoarding cant get any better !!

Best purchase I have ever done for my kids electronics he has had his Nintendo’s switch for a very long time and thanks to have geek squad anytime he has damaged something he can easy get it fixed or replaced within a few days.

great service. would definitely go back to these guys in the near future.

I NEVER purchase electronics without purchasing protection. What I love about Best Buy is that returns are an easy process. Tell them what’s wrong with it and they’ll replace it with the same item if available.

Always fast and easy never have to go through any stupid stuff

Geek Squad is always available for me to contact whenever there is something wrong with my device! Very consistent!

excelent price the employee is super cool and profecionass

Highly recommend all customers buying Xbox controllers get the extended warranty. Xbox controllers are the only thing i regularly put extra warranty on.

Saved my kid from having to pay full price for a replacement controller. Just buy another warranty and there you go.

Amazing product and changed the way I purchase with best buy

It was a great experience and will always shoot at Bestbuy

Can’t go wrong with this service if you have any sort of game controller. Even if you’re super careful and are respectful to your stuff SOMETHING will go wrong with your controllers. Adding a simple 2 year warranty that replaces your controller with a brand new one beats any manufacturers warranty by far.

Love it so much. Replace my broken thing for a new thing

I had the best customer service today. She was very helpful.

Amazing product highly recommend getting it for protection on your devices.