Customer Ratings & Reviews

My Ninja Air Fryer stopped working after a year and I took it to Best Buy and had no problem exchanging it they replaced it with a brand new one.

Amazing service great help fast easy and useful! Answered all my questions and the manager was great!

I love geek squad no matter what the issue is consider it resolved when it comes to them

Really solid deal, especially if you're hesitant on a referb/open box item.

Buy it if you wanna break stuff and don’t want to use the manufacturer warranty

Noiceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

I always get insurance through Best Buy. It's been the best thing for our family. I've had to replace several headphones for my kids and i can exchange for a new one workout any hassle. Highly recommend!

So worth it! Wouldn’t add to every purchase but definitely worth it on items that get a lot of use or are larger cost. Going in and getting a replacement is super easy. Have used it several times on different products and has been east and hassle free each time. Everything is easy to keep track of in the app and they don’t require any paperwork.

Best geeks I’ve ever met no better geek will you ever find

Definitely worth it on the controller like elite or any tbh

These plans have always come in handy. Very well worth it for controllers that will eventually experience drift. Better than buying a whole new controller at exactly or more than the same price. You should know what you are purchasing before purchasing this plan because the durability of certain items may be very well.

Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

Hopefully wont need the protection but its worth having it. My son like eats electronics

Geek squad must be the best at taking care of their customers, I’ve never had an issue with them, always when my stuff doesn’t work and my warranty is still active I get it replaced brand new

[Employee of bestbuy] Protection is the best in the business basically anything that happens you get another controller. Button sticks stick drift broken button

I needed a tv replaced because it stopped turning it on. They gave me a gift card for full value of the TV. Always get the protection plan

great controller - love the color and grip - Xbox one wireless controller

I always get the insurance coverage when I purchase at Best Buy. It makes life so much easier and I breath easy that my item is covered for at least 2 years.

Seems to be a great way to cover Xbox controllers nowadays as they are rampant with stick drift. best buy never fails me.

When I saw Best Buy was one of the retailers releasing this new PS5 controller set I knew I was going to get it. They get your order ready pretty fast and I love their geek squad protection plan.