Customer Ratings & Reviews

I sure hope I never have to use this, but it's good back up. Hopefully I'll never have to use it, but if I don't, I hope Best Buy doesn't screw me over and not replace my TV for me if it does go out.

Good service Good service Good service Good service

10/10 lasted me atleast 1 year so far not alot of controllers can especially with the gaming i be doing

I havent had to use the warranty but I'm sure if I have to ill be happy with it because geek squad is actually in the best buys so you can take it to a Best Buy to get it fixed or replaced

Amazing customer service.Great warranty can return for a full brand new one.

Great controller far more responsive than the elite.

I personally feel the purchase of the 2-year protection would depend on the item you brought. If it is a phone or a TV then I would say buy a higher-year protection for high price items.

Great headset but i always buy the guarantee just in case

very good for controllers can get new ones for 10$ basically

Always very pleasant and helpful I love geek squad

Always get Geek Squad Protection. A must have. Has saved me from having to re-purchase both large and small ticket items. They're always willing to help out with questions.

Excellent to have and thankful I had it. The geek squad service is amazing and I couldn't be happier with how they helped me through the entire process.

Very Impressive! Inspiring exciting fun merchandise, well please.

Love this derive plan, my kids remotes after a year start to lose connecton or the buttons stick and this makes it easy to replace with a hassle-free.

Glad to know I can be stress free using my product just incase anything happens in my rowdy household lol

Geek squad services are always top notch! Can’t go wrong!

great controller overall but get the 2 year protection, youll definitely come across stick drift within that time and you can exchange it for a new one. This is why geek squad is so good... You can choose to renew the 2 year at that time, so basically you just pay 20 bucks for a new controller. im on my 5th controller in 4 years, but aggressive on the thumbsticks.

I haven't had to use the insurance yet but it's really nice to know it's there they say that it will cover anything that happens to the product replace it or original purchase price store credit

Had a warranty on a PS5 controller. Two years of coverage. Used it today the process was very simple. Just walked in to the store and exchanged the broken controller for a brand new one and walked out.

These controllers take a beating around here! When I was offered the extended warranty, I jumped at the chance! It isn't that I think the controller would fail, but I WAS CERTAIN that the controller will fail! The geek squad promise is a real value to the gamers and their friends!!