Customer Ratings & Reviews

This is a good purchase especially if you have kids who play often.

I am new to the protection plan. But so far, the protection plan is great. A friend of mine recommended me to get it and he said he was able to trade his old one in for a brand new one!

No questions asked, just check the merch for quick return. Drifts, buttons not working properly. Just take in and get a new one!

I sold useless warranties for a long time, so I'm glad I got over my own stigma since they helped me out multiple times without issue. Being able to drive to a store and resolve it immediately is nice as well.

Great warranty got me a new controller for free with warranty then got another warranty for 11 dollars.

Love the geek squad just wish they traveled to our area which is 120 miles from 2 different stores in 2 different directions. Very disappointed!

Fast and easy help from the Best Buy geek squad team. I didn’t take long to get a replacement for my headset, I when in and out and less than 10 minutes

The greatest moment is knowing that you are able to exchange, trade, or receive credit for the item if it is within the time of the insurance agreement. Great feeling knowing that best buy backs up most of its items thru this insurance.

They are print and resolve my problems when needed and promtly

My husband loves this and never is going to get a different warranty

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

Love extended warranty on PS5 got to replace the joystick every 2 years cuz it drift or buttons stick

So worth getting the additional replacement warranty. Had to replace my Ninja blender twice due to leaking cups and done so with no questions asked

Great controller, Haven’t had an issue with it yet but glad to know once I do, i’ll have the choice to get it returned for a newer one.

Protection plans always come through clutch in the end. I purchase it with everything i buy.

Don’t buy a controller without geek squad it’s a must!

Its alway good to have a protection plan wouldn't make a purchase with out it

Excellent Service! Didnt Give Me No Headachs! Best customer service

Amazing ! Always getting my items on time. Best location