Customer Ratings & Reviews

Worth purchasing if the device is known to fail. Be sure to do research on the product of its longevity before purchasing it. For example, Any Blu-ray game or media disc is scratch-proof no need for a warranty.

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

Extremely glad I got this for very expensive headphones that quit working over a year after purchase. Quick and easy process.

I love this plan have been using it for years on many devices.

headset is very comfy and very convenient for multi-platform gamers

The Geek Squad Replacement service is something worth having. I haven’t had to use it, but it’s better to have it and not need it, than need it and not have it. Just a great piece of mind not having to worry about my purchases.

Very good! I liked how they answer any questions I may have

Really good investment if you value your expensive gadgets.

Really good investment if you value your expensive gadgets.

was welcomed great customer service and overall the best experience

Best warranty always reliable and offers amazing service

Geek Squad's replacement plan is their best protection plan offer. Even the tiniest inconvenience, switch it out. New, better product available? Oops, bork'd my product uwu

Highly recommend using the insurance, especially for offestting the cost of stick drift on console controllers.

Now this is worth it, if you buy an expensive item that is likely to break and you would want to replace it. My son uses the Xbox elite controller. It has broke 3 times now. We have had 3 replacements and continue to purchase the black tie insurance.

The best electronics warranty plans and easiest to use with the immediate replacement.

All the employees are incredibly talented and excel in their respective roles.

Always buy the coverage, I have 4 kids and believe me something always breaks. Warranty has me cover and don't have to think of buying a new item.

Nothing better than walking in and getting a replacement no deductible just awesome keep it up your warranty and exchange policy is without a doubt the best

Very quick in resolving my issue with my vacuum. Got credit back since my vacuum was not in condition to be fixed. Love the good customer service from geek squad.

Great help when in need can always count on them for anything