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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6367 reviews

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Rating by feature

  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 6,367 reviews
  • Rated 5 out of 5 stars

    Good nights sleep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan gives you ease and peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service easy exchange after the product was faulty they didn’t give any problem made a simple return or exchange for same product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek-squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped with everything, no one mislead me to believe anything that wasn’t true, and very kind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this service! I normally opt out of warranty’s but I used them once and haven’t stoped using them sense . Quick easy and true to there word . Well worth the money spent . And it’s all kept track for you in your account . Win win .

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Warranty

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great having an extended warranty you can depend on

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Warranty

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great having a extended warranty that you depend on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value should get the inscurance will help out in the end

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the idea of a replacement for geek squad in case my controller breaks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You guys are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped my girlfriend and I set up our surround sound speakers and sound bar to our TV, thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty is worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy return and exchange on a broken elite controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend getting with any item you buy. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the squad repaired my laptop with no problem didn't have to buy a new one and didn't lose any of my data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great response time and comfortable. Cool clicking noises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everytime we’ve exchanged our PS5 controllers under the warranty, we always get the best customer service from the squad!! This is very convenient and welcoming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If a protection plan is offered we buy it too. My daughter is rough on everything. Smh she can’t help it I guess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return Item and Check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication, always ready to solve your problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option you can invest for, option to replace faulty devices with new one is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What you hope to expect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and no problems with it, overall experience perfect

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta stay protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection works. I’ve had multiple products fail on me. All I have to do is just run into the store, let them know what happened, and I’ve got a replacement. Just like that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pickup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well. Service was great. Warranty was explained in good detail.

    I would recommend this to a friend