Customer Ratings & Reviews

super helpful and quick, they are all super nice as well

Fantastic! It's precisely what I needed, and I didn't even know it until I received it. Thank you!

Protections plans are “just-in-case” plans. You never know if something were to go wrong! Being ahead of the game and getting this plan is a life saver! Quick and easy in-store exchange for same item or store credit, hassle free! Definitely recommend to everyone

If you are using this for PC gaming & are running Windows 7 or 8.1 - it says in the description "some functionality is not supported" - so I asked under THIS AD, unfortunately AFTER I purchased, what was not supported exactly. Here is the response: "Functionality not supported under Windows 7 include Bluetooth wireless connection and customization features supported by Xbox Accessories App." It was answered by MicrosoftOutreachTeam So PC gaming was out basically for my purpose. I decided to try on my Xbox just because I had it. So here is the review: I have the ORIGINAL (1st generation) Elite controller & by far THAT one surpasses this generation. For some reason the buttons would not stay mapped using the app feature. A couple times I had buttons swap function (based on app mapping) while playing. So I truly believe the major malfunction with this controller is the app connection. I have never had a single problem with my original Elite. Overall the controller itself - built was fine - I believe overpriced for sure. I actually wanted to buy a 2nd one of the original for back up because I use this specifically due to a permanent wrist injury. Pulling the normal triggers would start to hurt after while - so this setup COMPLETELY fixed that problem. I could finally play games without wanting to cut my arm off within 20-25 mins. I did return this controller.

Really good might use it soon to be fair cuz dog or something had happen to cord of a headset product but that's ok it still works and the coverage is always replaceable.

Great quality. Very happy with this product. Audio y great and I can use it with any device from my Xbox series x to my iPhone, computer, and tablet.

I recommend getting the warranty I’ve replaced my controller 3 times and yes every time you replace something you have to purchase the warranty again but it still better than paying full price.

Geek Squad is knowledgable and good at what they do. They will help with any problems that you may have.

Very good offer and provide protection to your device.

I use this every yr for my son's PS4 headset. He now has a headset for his PS5 and I got this for it. They either break on their own or he ends up breaking them somehow every yr and it never fails. So basically I buy a new headset for $20 ea yr that's worth $100.

She was very nice and made the transaction very easy

Best Buy is all about honoring there warranty an I can say that because twice. Thank you for your understanding and taking care of me when I needed it.

Covered my dog bitting the connection to my head piece. Got a new head set with no questions

This geek squad 2 year accidental replacement warranty plan is a blessing. I've noticed that all my video game console controllers end up drifting. With this replacement plan, I can be at ease and the price is really cheap when you divide it by the 2 years.

Very happy with services, connected every very quickly

Its a must purchase specially for electronic items.

Easy to use. Never had a problem with exchanging with warranty.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

These are the greatest things. I have never had a bad experience with the warranties. Best part about them is they will refund the full purchase price of the item even at the end of the warranty. other places pro-rate not this one.