Customer Ratings & Reviews

We bought the Turtle Beach Stealth 600 Xbox headset for my son. After two months, the mic quit. We invoked the Geek Squad plan. Four months later, headset number two gave up the ghost. We're now on headset number three, about two months in. Both headsets had microphone failure. The headphones themselves were flawless -- great for music and such, but if your friends can't hear you, what good are they. Thankfully I was able to get the headsets replaced quickly in store. Very happy!

Adds a great value to any purchase, most electronics arent built to last and this also you keep enjoy it

Agents are helpful when it comes to troubleshooting device. Have been purchasing geek squad for a few years now. Well worth the money.

After my last device broke and I had to get a replacement, Geek Squad made sure I knew I could get a warranty on the replacement just in case!

Wow people this is the BEST BUY of my life trust me is the best desition to ALLWAYS get the 2 year waranty. On all items with great value. Also for computers the geek scuat service is fenomenal.

Geek Squad protection is like car insurance. Don't drive your expensive electronics without it. I used to spend $60 on a new controller every few months when my triggers or my joysticks stopped worked. A $20 Geek Squad protection plan changed that. Now when they break in a few months, I can count on Best Buy to swap it out with a working product, buy a new protection plan and keep it moving. For items that experience wear and tear, there's nothing better.

Great feeling to have knowing if so thing goes wrong I can go to the store an get a replacement

Was able to cover my ps5 controller when it had stick drift.

Can go wrong with a warranty has came in handy several times

Always a great way to keep your electric covered in case of a faulty product

Every purchase needs a warranty. You can’t go wrong with this

Greta value. Will be purchasing my iPhone from Best Buy from now on and canceling my phone insurance through ATT!!

Very easy process to get help i will always put geek squad on my purchases and very resonable prices

Love best buys warranty but expensive. Compared to other stores.

amazing service it’s been 3 years and it still works perfectly, they also helped me fix an issue with my cars ac controls during the stereo installation and they didn’t need to

My son love these controllers and has several of them. Just brought him this one as one of his stockings stuff for Christmas. One advice that I have is! if you have anyone that is a hard gamer like my son put the warranty to protect for stick drift.

Good product I have used it several times in the past. Normally wouldn’t go with it if it were all state but they have a pretty good ROI

This was outstanding in case something happened to my product which it did. Was quick and easy to get a new replacement and had excellent customer service will definitely be buying more later on!

its a really good mic and it lasts for a really long time

Love geek squad their services is amazing and their so easy to speak with and understand your needs with fast turn around dates and times