Customer Ratings & Reviews

100% worth getting the the *Replacement* plans from BB

Always a good thing to have with any product you buy

Just in case of accidents it's good to have one can get expensive to repair stuff

It’s already paid for itself several times over with the services that are included.

It’s always good to have protection in your items especially the valuable ones.

We always get the added security it’s well worth it

Once again geek squad accidental program for products works great.

I have used the Geek Squad protection. It's been a good in the past for other products.

best protection ever I highly recommend it...........

best protection ever I highly recommend it...........

Highly recommend these warranties. They are great. Especially if buying products for kids.

Have not used it yet but i like to protect moat of our products there easy not a big hassle

Geek squad is always a must when it comes to insuring your electronics

Geek squad is always a must when it comes to insuring your electronics

Always a must with every you buy vary sad they are changing it

Agents were horrible. When I bought my microwave, it was advertised as if anything went wrong, we bring item back to store for in store credit.... 18 months after purchase our microwave went out on us. It took 2 weeks to hear back from repair center. They said they fixed it. Mailed it back to store. We got to store and they told us nothing was wrong w/ it. Mind you, a bag of popcorn would be in there for 10 minutes and no kernels would pop. You put in a cup of water to heat for tea or reheat food, lukewarm at best. We refused pick up and told them to put water in there for 4 minutes. Water still cold. We told them they needed to send it back to get fixed and this whole ordeal was ridiculous considering the fact the warranty was advertised as in store credit right away. Microwave was sent back, had to wait another 2 weeks and by that point it was a month with no microwave. Worker told us to buy a microwave and just return it when ours is fixed . OMG? Waste of more time and money. So then I get an email and they tell me it can't be fixed and it's junk(like I stated in the very beginning of this ordeal). So no, I do not recommend geek squad. We will no longer buy any appliance or electronics from best buy again. We have spent thousands here and the customer service we got at our local store was horrendous and just for that we will try to stay as far away from best buy as possible.

Best service available in retail. Easy to use, no hassle replacements.

Staff amazing , very professional and helpful.. I was satisfied with the experience

Pricing was good for something I hope we never have to use. lol

Geek squad is the absolute best they go beyond to help with all your needs