Customer Ratings & Reviews

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

Super good headset really recommend by far better than the Astros the Astros always have problems

Definitely worth it on the controller like elite or any tbh

I really need the 400 and I am always happy with the service and support on all items

Cant go wothout it. Needed for all my purchases at BestBuy.

This is smart. I got a PS5 in Nov, by January i already had controller drift. PS was/is being a dick about covering the warranty and fixing it so i bought a new one, and got the Geek Squad protection. Anything goes wrong in 2 yrs, brand new controller. Considering it only took 3 months for the original to go bad, I foresee myself using this one!

Geek Squad personnel were wonderful help with my item to find out what was the problem and helped me fix the problem

Very polite and respectful people love the item, any further tech related shopping will be done here love it

The store associate was very helpful and made it easy to replace my broken controller with a new one.

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

The insurance plan is perfect for items over $100.

Geek Squad is always available for me to contact whenever there is something wrong with my device! Very consistent!

hopefully I won't need this for a nice long while

Haven’t had a need, and I’m thankful for that. Glad to have them available if they are needed though.

I dont get the Geeks for all my products, but when i do, it's worked out very well!

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

Saved my kid from having to pay full price for a replacement controller. Just buy another warranty and there you go.

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!