Customer Ratings & Reviews

They were fast and efficient and kind Super easy!!

Needed this for a controller and had zero trouble replacing it.

They almost always follow guidelines and are fair.

Not too expensive for being able to replace something that may last iust over a year.

Worth the money at best buy for sure, no issues easy exchange.

I haven't had to use the replacement plan, but always get them because the price is great!

I love the warranty and it comes in handy and use it a lot

I always purchase the 2-yr for this product and I always shop at Best Buy for the controller. Best Buy honors the warranty and swap it out with no questions asked. A necessity for teenage users.

Who knows thunder struck or electricity circuit malfunction causes ps5 to sleep forever?

This headset is amazing only wish it had a aux port other than that it’s awesome

Geek squad doing professional job, always good experience

The agents helped me out quickly and were very kind as well.

I love Best Buy warranty protection! This is one company that I can honestly say stands behind their warranty protections without any run arounds, headaches, or hoops to jump through. I have had to unfortunately return a couple things throughout the past 10 years or so under the product protection plans, but thankfully Best Buy has always made this as easy and pain-free as possible.

I prefer to buy the protection plan (the longer protection the better) because if something happens to the product it will get fixed or replaced without me having to spend the extra money on buying the same product again and if I don't use the plan oh well, it's better to have it than to not have gotten it and something happens and I'm out that money on the product.

Great service. Like most protection plans you have to go through different loops to get your issue resolved. I never purchase any protection plans but decided to give geek squad a go and wow! Definitely worth it!! Highly recommend this service.

Pretty good service as well as fast and answered any questions i had

What isn’t clear when you purchase this replacement plan is how exactly it works. IE you buy a 2 year plan for $60, your controller breaks in 92 days, you can get a replacement for free. However, your 2 year plan is now done. You have to pay $60 to restart the plan. Still saves money on a $180 controller.

Great Christmas gift for my gamer kid! Absolutely loved it and is now a PlayStation kid instead of Xbox lol

Added 2-Year replacement to my Xbox Elite Series 2 Controller. I've had the 2-Year replacement before and I just walked into the store and they instantly replaced the controller for me. Great to have just incase something happens to the controller.

Salvarez helped me out a bunch with finding the right controller and the right plan for paying. Super friendly and inviting. Got along well with his coworkers and wasnt afraid to as for help when something came up. Overall a great experience