Customer Ratings & Reviews

I recently had a fantastic experience with Geek Squad at Best Buy. Their team displayed exceptional expertise, quickly diagnosing and resolving my tech issues. What stood out was their dedication to customer satisfaction—taking time to explain solutions and providing valuable tips. The service was swift, and reasonably priced, and left me confident in their capabilities. I highly recommend Geek Squad for reliable and expert technical support. Kudos to the team for outstanding service!

Get the Geek Squad warrantee. So many of these electronics don't last 2 years and they replace it, or rebuild it for free!

Accidental protection always good to have. Never used it

I buy geek squad protection on everything. Since I was younger and it was black tie protection. I event worked at Geek Squad and saw the ins and outs. And then still get total tech and protection plans because the value is unmatched. If something is available at both best buy and amazon, I do best buy because the warranty is so good. I can head to a best buy wherever I'm at, and go exchange my malfunctioning or damaged device (depending on coverage) for a new one or even different product if I wasn't feeling that one. Peace of mind for sure.

Had this for over a year and still has no issues what so ever . Everyone who comes over loves looking at all the light patterns and definitely has a nice feel to it while gaming 10/10

I use my headphones 10 hours a day. They are very essential to my job. When ine of the speakers broke off. I needed to quickly replace the headset. I returned them for a new headset with no problems. This warranty has saved me time and expense on broken products. I don’t but from best buy and not get the warranty. Other stores require explanations or time consuming verifications. I never purchased the extended warranties before but since my great best buy experiences. I don’t purchase products there without buying the warranty.

Don’t risk it. This has come very convenient. It has saved me some money

Absolutely have to have this for all your electronics.

Worth it if the value is over 100$ protection is a must.

super easy to replace my mouse through this & i've done it for a set of headphones previously as well.

This was purchased for an SSD. I do this for all my electronics and I am an Elite services subscriber as well. It is very nice to be able to get on the Best Buy site, login and start a chat with a Geek Squad agent to resolve issues on my 4 PCs. When something requiring them to physically work on a machine happens, I make an appointment, take it in and its either resolved while I wait or I come back a day or two later, and its covered in cost of the elite subscription. For me, it makes total sense to have that peace of mind. Lastly, when you are considering a purchase, its great to get on a chat session and ask them the pros and cons of a purchase. My last was a color laser printer and upcoming will be a heavy duty (gaming type) laptop for design work. There are details they provided I would never have known.

The 2-Year Accidental Geek Squad Replacement plan offers peace of mind with coverage against accidental damage, including drops and spills. It provides prompt repairs or replacements, ensuring minimal downtime for devices. Extensive Geek Squad expertise enhances customer support, making it a worthwhile investment for safeguarding expensive electronics.

Trust me when I say I sling controllers and headsets around on a daily basis. You need this

I recently purchased a Geek Squad wireless keyboard and mouse, and I am extremely pleased with my purchase. The keyboard is comfortable to type on and the mouse is highly responsive. The wireless connection is reliable and the range is quite good. The setup was easy and the battery life is quite impressive. I have been using it for a few weeks now and have had no issues. I highly recommend this product to anyone looking for a reliable and affordable wireless keyboard and mouse.

Any questions I have had have been answered. Great customer services.

Was basically told that this warranty. Wood cover pretty much anything that could possibly happen to the keyboard. Seems like a great value if that is true. Has yet to be utilized, however.

Purchased for a high cost monitor that died. GeekSquad got me a new unit and within minutes I was leaving with my new monitor.

This keyboard is nice and flows good they keys respond good as well

One of the best products I've gotten! Would recommend.

Geek squad insurance is always reliable and trustworthy