Customer Ratings & Reviews

Love this service! I have used the replacement service on a few devices that I've purchased in the store and every time I've needed to use it the service has been nothing but phenomenal. They have your service record on file, help you find a replacement and get you all taken care of in the store without having to wait days or weeks for a replacement to be mailed to you. It's definitely worth the investment on certain products!

I don’t think the warranty from Best Buy is worth it anymore what they do now is go threw the manufacturer first never using your Best Buy warranty unlesss it goes longer than the manufacturer which these days is 2 years and if your product doesn’t have issues within 2 years it most likely won’t and will be outdated with these fast advancements

I have told this to everyone I get to know and will continue to, BESTBUY HAS THE BEST REPLACEMENT POLICY OUT THERE. FULL STOP. If you have ANYTHING you think you would want to get replaced in 2 years and it has problems, then you can just return it and get a new one! This plan can be very cheap and great for things like gaming console controllers, which I often find myself replacing every 6 month. I just take it in, get a new controller and then pay 1 quarter of the price of a new controller, and just get a new plan on top of that and repeat. Worth every penny!

I haven’t had any issues with geek squad ever. They’re usually really helpful with what I need, and if the product isn’t repairable they’ll give you a gift card for the value of the item.

Every time something has broken I was able to bring it in and get a replacement with no problems. Other stores sometimes make it a complicated process, but since they pretty much cover everything you don't really have to worry.

For an item like my son's iPad case and being taken to and from high school each day, this was one replacement plan I felt was worth the extra cost to ensure his case functions through his last year of high school and first year of college later this year. Felt it was reasonably price in comparison to other plans warranties and Geek Squad keeps things simple when you have issues versus playing phone tag with outsourced warranty companies.

Any questions I have had have been answered. Great customer services.

Accidental protection always good to have. Never used it

The customer service was awesome. I got the protection plan for my headset and after almost two year, my headset broke and it was replaced for a new one. I totally recommend the plans offered with your purchase.

This keyboard is nice and flows good they keys respond good as well

Worth it if the value is over 100$ protection is a must.

Absolutely have to have this for all your electronics.

Geek squad is always amazing. You could never go wrong and they are always super fair.

Great peace of mind for any high value purchase. Super easy to use through the website or app.

Jesse and Dom set up my 3-camera Eufy security system plus 2 WiFi signal boosters. They were professional, personable, and thorough. I never felt as if they were in a rush to get on to the next job; they are patient and answered all my questions and offered practical advice on how to get the most out of my batteries and camera placement. Thanks so much; I'm confident in how to use my security system and feel safer already!

Always very helpful to have the option for tech support. I usually purchase the 2-year replacement option in case any of my devices break after 1 year.

Shoutout to the Geek Squad! They fix whatever needs to be fixed! Well almost anything.

The Perfect Balance of Precision, Comfort, and Features – A True Gaming Weapon ⭐⭐⭐⭐⭐

The Perfect Balance of Precision, Comfort, and Features – A True Gaming Weapon ⭐⭐⭐⭐⭐

Extremely good keyboard. Keys are very smooth an works a lot better than my last keyboard.