Customer Ratings & Reviews

This replacement service is worth every penny for the peace of mind.

Capital Mall Geek Squad staff were courteous and helpful when my son's keyboard was exchanged. The 2nd salesman was super knowledgeable with choosing a replacement. Effortless exchange.

Can’t recommend enough, get it. Better safe than aorry

Most companies dont let you return or reverse an insurance for a product, but I was surprised with BestBuy Geeksquad! Yall are legends frfr

Warranty is a great idea, thanks for a great experience as always

Great to have this incase you keyboard breaks down or malfunctions

Great product warranty for my headset got the 3 year warranty always get the warranty on electronics

Make sure to or for the extended warranty. Better to have it and not need it than need it and not have it!!!

I love the best buy warranty, gives me a piece of mind that for almost any reason my product stops working I have a solution.

This option is great, especially if you are prone to accidentally breaking things, like I am- It is a good coverage for relying on the unexpected that may occur- I would recommend this purchase for your keyboard/mouse product- Have worked with Geek Squad before, no complaints

By far the leading protection you can find for brick-and-mortar or online retailers alike. The best for your money and absolutely no hassle. I can’t say enough about it. Never make an electronics purchase without it.

Really great services highly recommendable thank you so much geek squad and best buy

I always get protection plans for my electronics because you never know when you might have something in need of repair. I've had to use a Geek Squad plan once, though not a replacement, and they were quick and very helpful at both diagnosing and helping to fix the problem!

Nice easy and simple service, have used the warranty system for geek squad in the past and they have never rejected any item I’ve brought unlike other stores

Geeksquad agents were always so friendly, I never had any problem with geeksquad service in any Best Buy store (I went to 4-5 different stores and had service). And because of how smoothly services are, I always recommend my friends to purchase electronic devices from Best Buy and then purchase geeksquad plan rather than anywhere else

worth the 10$ if my mouse ever breaks i can return it for a new one.

GeekSquad is honestly the only reason why I make all of my purchases at best buy. Easy, Fast, and always on time. Never have trouble

My sister loved the keyboard so much and she’s happy with the lights

Excellent customer service, and quick responding to product issues.

Extremely happy that I purchased the replacement insurance on a backup storage device I purchased. I loaded thousands of pictures onto the device over a couple of weekends. When I went to view the pictures, it was not readable at all. I brought it back to Best Buy, they checked it out, and it was indeed corrupted. Since I had purchased the replacement insurance, they credited me with the full value of the item and I was able to purchase another storage unit of a different maker for a small additional fee.