Customer Ratings & Reviews

I always opt to purchase the geek squad accidental replacement. You never know when something might go wrong and end up damaging your item, so knowing I have two years guaranteed replacement, it's a comforting worriless thought.

Great to have ensurance and quick replacement for expensive products.

Pretty great service that they provide I’ve dealt with them about a controller and it was a smooth process

Love the replacement plan!!! Saved my behind so many times and it’s so easy to use! Just bring your items to a cashier, give them your number to look up the warranty and if they have the same item in stock u get a replacement on the spot no cost. The best part is you can purchase the plan again on the replacement item.

They helped pick out the best headphones I needed!

I will say the register rep was not the most friendly, but got it taken care of. Thank you for your help.

Everytime I have used the Geek Squad they have never disappointed. Very knowledgeable.

Geek squad is always very helpful and knowledgeable and back their products and services.

Nice to have just in case. Hopefully won’t need but…

Geek squad returned my item, and went to the back to find me the replacement headset I wanted.

Good for piece of mind. Better/cheaper than getting total tech for me and seems to be just as good!

Gave me peace of mind, did not end up needing it in the two years for this sturdy keyboard luckily.

If you’re one of those people that think is just waisted money because you’re always taking good care of your electronics,accidents happen when you less expect and if you don’t have the right protection you’re wrong.

Still using 5 years later, geek squad always had my back when I experienced water damage at work.

The ability to swap your item out for a new one if it stops working is just too good and I have yet to see a superior plan from another retailer.

Really worth the extra few bucks to have a seemless transaction with return a broken or defective product

Good for typing and gaming. Happy with this product

They helped us replace the item in store. The associate was attentive

Got this for my Razer Orochi mouse just because I know a lot of gaming mice are prone to double clicking issues. This is just for reassurance in case that does happen to my gaming mouse, so I can just go and get it exchanged at a Best Buy store.

Geek squad is not only excellent at solving my problems but if they for any reason can’t provide a solution, they don’t mind telling me that up front, and going the extra mile to put me in touch with someone who absolutely can fix my worries. They do not stop working with the customer until the customers issue is resolved, and that is satisfaction guaranteed.