Customer Ratings & Reviews

They were pretty helpful, and I didn’t have to wait much!

The girl that helped me with returning my sons headphones because they broke.. was so nice!! She made the transaction so smooth.

Since 2019 our world is upside down and we now do a lot of things on line. No surprise that my keyboard was the first thing that crapped out. Thank god I had the 2 year warranty. Replaced with no problem and repurchased the warranty. Guys, we are in a new age of global communications via the internet. Get the warranty.

Purchased this to protect headphones purchased as a gift.

I would be fast to recommend this to anyone, especially when it’s for 2 years or more. Mainly for people doing a lot of moving or people prone to spilling things or people that have playful pets.

I’ve always had a good experience with Best Buy and geek squad. I will say this headset in particular has some issues with the cord. It’s detachable which is fine but I have replaced it two times because the audio goes out in one ear. The new cord fixes it , but I may return it if it happens again. I appreciate being able to pay for additional coverage for situations like these.

I am very happy with the people that work at Geek Squad, they are so awesome. The Web Root that I purchased protects my computer daily, the price is reasonable. I am so thankful they can help me with the right answers that I need, without hesitation or charge to me when I call for help, thank you, Geek Squad, great job!

Very useful mainly when you are clumsy with your electronics.

It’s a really good product to use and I recommend it!

Always love getting protection with the ease of just going to the store with any issues I may have

Loved the service and had great help from all the staff really appreciate it

they installed my stereo and never had one issue. everything was done the right way the first time and made sure that i was updated during the whole process of the installation.

The ability to just take your device back and get a replacement after months or a year of wear and tear and errors is well worth the cost. You're buying peace of mind.

They were so friendly and nice. I cant believe how fast they were able to get more order after purchasing online for pickup!!!!!!!

Best Buy's Geek Squad Replacement Plan is really great! I've purchased it on so many items over the years and whenever there is an issue, it's usually a quick replacement of the same item (if available), if not, then it's an automatic store credit or gift card for the purchase price of the defective item.

Is always a good idea to have protection on your product in case you need to replace your product. Thank you and keep up the good work.

best thing that best buy could have ever done for there customers

Device arrived on time in full working condition, had no issues with it for almost a year until connection became loose do to constant use and movement.

Great value, good quality, highly recommend!!! !!!

Always get the protection, itll save you money!!!!