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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6452 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 6,452 reviews
  • Rated 5 out of 5 stars

    Geek squad replacement service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replacement service is worth every penny for the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is a great idea, thanks for a great experience as always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance for keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have this incase you keyboard breaks down or malfunctions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always and I mean Always purchase protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always and I mean Always purchase protection the Geek Squad Plans are a lifesaver they ensure that if your product goes bad you're not stuck without a replacement or repair option. Things fail, but you can replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Plan out there. NOT a scam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have loved having geek squad protection. Its the best thing in the world! Worth ever penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had a fantastic experience with Geek Squad at Best Buy. Their team displayed exceptional expertise, quickly diagnosing and resolving my tech issues. What stood out was their dedication to customer satisfaction—taking time to explain solutions and providing valuable tips. The service was swift, and reasonably priced, and left me confident in their capabilities. I highly recommend Geek Squad for reliable and expert technical support. Kudos to the team for outstanding service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Accidental Geek Squad Replacement plan offers peace of mind with coverage against accidental damage, including drops and spills. It provides prompt repairs or replacements, ensuring minimal downtime for devices. Extensive Geek Squad expertise enhances customer support, making it a worthwhile investment for safeguarding expensive electronics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my geek squad warranty on a tv that had issues. Although i was able to use it i they deducted 100 dollars off of what i originally paid. Did not make much sense on why but it is what it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad services was very nice and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes. Always yes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy geek squad protection on everything. Since I was younger and it was black tie protection. I event worked at Geek Squad and saw the ins and outs. And then still get total tech and protection plans because the value is unmatched. If something is available at both best buy and amazon, I do best buy because the warranty is so good. I can head to a best buy wherever I'm at, and go exchange my malfunctioning or damaged device (depending on coverage) for a new one or even different product if I wasn't feeling that one. Peace of mind for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolving issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, and quick responding to product issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the 10$ if my mouse ever breaks i can return it for a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister loved the keyboard so much and she’s happy with the lights

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have extra warranty. Products will eventually wear down and you will need protection past the manufacturer warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my headphones 10 hours a day. They are very essential to my job. When ine of the speakers broke off. I needed to quickly replace the headset. I returned them for a new headset with no problems. This warranty has saved me time and expense on broken products. I don’t but from best buy and not get the warranty. Other stores require explanations or time consuming verifications. I never purchased the extended warranties before but since my great best buy experiences. I don’t purchase products there without buying the warranty.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Comfortable, easy to use, decent sound, clear mic

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been needing a gaming headset for a while and finally bought. These are memory foam ear pads so it's more breathable than the fake leather pads on other gaming headsets. The mic made a noticeable difference as my friends could hear me clearly on Discord. The sound gets the job done and emulates surround sound decently to hear footsteps in-game. Lighting can be turned off using their Logitech G Hub software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use Insurance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always buy the insurance, even though Geek Squad is in store, I've had the out to our home on many occasions and they are definitely worth the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very nice to have this insurance because accidents often happen with keyboards.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Get the protection! It is worth the piece of mind

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The replacement plan has come in handy more times than I want to admit! It is nice to have the piece of mind that my products are insured. My local best buy takes care of me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my keyboard. It is so pretty and love the lights

    I would recommend this to a friend