Customer Ratings & Reviews

Never had an issue with the claims! Highly recommend people get the protection for expensive devices. Much easier than dealing with warranty claims with manufactures.

I love Geek Squad! I always get great service and my computer is kept in a "tuned up" condition. Whenever I have a problem, it is easily solved by calling "Geek Squad". I consider my service one of the best investments I have made, and have renewed my service several times.

If your mouse or keyboard doesn't work or its broken. You can get a replacement or get store credit to get something else! BEST WARRANTY EVER! Worth the money!

Their protection plan is always great! I would highly recommend to get.

Didn’t really use the service but they haven’t been bad in the past. Last time we used their services maybe they just say over the phone instead of us coming in to find out they don’t have anyone qualified in custom computers. We should have known.

My geek squad service is perfect I can trade any item I put it on with ease and even if this item is damaged which is even better.

Best Buy has good customer service,so this was an easy decision for me on my more expensive items(especially if i dont buy sony).

Bought this for a teen. Works as advertised. Keys are very clicky so a bit loud but the keys are smooth and mouse has some weight to it . Not the fastest option but functions well for the price.

Geek squad is always good seevice, they are always very helpful and great at helping you understand anything you need to know!

I’ve had to use the GSP a handful of times due to accidental damage. I’ve never had trouble warrantying an item, I’ve had to use it on controllers and mice over the years.

I haven’t had to use it yet but it’s really good to have because they will fix no questions asked you don’t have to wait days to send it or whatever other company’s do, geek squad just fix it or send you a new one all you have to do is take to the store and bam your done.

Purchased a faulty hard drive, and the Geek Squad tested the device, Rayan went through extremes to get my drive replaced. Rayan recommended a warranty, and it was totally worth the price.

Hopefully I won't need to use it but I have in the past. Only warrantys that I will actually purchase.

Great gaming keyboard that my wife loves. We are a huge gaming family and needing a great keyboard is a must. Bonus is that we get geek squad protection on it as well.

I always purchase the warranty when offered it has saved me so much money in the long run.

One of the best services of any retail store in today's market. I always try to get this service any time I purchase something from Best Buy.

I always purchase Best Buy's 2-Year Accidental GSP (Geek Squad Protection) whenever available for any electronics purchase. The GSP covers any mechanical and electrical failure as well as accidental spills and/or drops. I highly recommend it!

Great headset absolutely love it it has been good for all my gaming needs

I love that Best Buy provides these on everyday items that my son uses! He is 15, and you never know what is going to happen to them. I feel reassured knowing that should anything happen to these things I have up to two years to get another item without any additional cost.

They've always been quick to replace or fix anything I've needed to! Once they've fixed something I've never needed them back!