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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6522 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 6,522 reviews
  • Rated 2 out of 5 stars

    WARRENTY BAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get it, nevber used it. Never had to use it, this is how warrenties make monbey

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bbuy wont show me what item im reviewing. ........

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture is keyboard and mouse. not sure when i bought a keyboard mouse combo. if its for the protection plan... ive never used it because i forget i have it. but if i ever use it, it has its uses.... lol

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They helped me out good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good at first but then it started to freeze up and the mouths everytime i use ed it it wouldn't work or would freeze up same with the key bored wouldn't type sometimes

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Headset warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty was optional for a headset I bought so have not used it yet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    what?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i honestly dont remember buying this. gotta check my receipts.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t buy geeksquad protection again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When your devices goes out within 90 days, go through the manufacturer because geeksquad 2 year protection is then over.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok and good by the Best Buy and their geek squad

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product for myself better than expected

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hii

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over charge for geek squad when somethings are a easy 5 mins fix

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Change format with dates for support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call BBB on them because they tried to give me the date of purchase as my start date when I hadn’t even received the product. How you doing technical support on merchandise that hasn’t reached the customer yet. They definitely need to fix that and I’m not the one for games!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Support for the 'protection' is non-existent and should just replace the damaged item when brought in, not make you wait months for a repair that they don't even do before crediting you back what you paid as opposed to replacing it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Usually not deeded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't end up needing it, waste of money. I forgot to read the box and look at the warenty from the manufacturer. Always look at the warenty from the manufacturer before buying this.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Geek squad protection

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service would recommend anyone that is looking for protection

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No replacement keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy allows you to pay for protection thru progressive leasing and then won't honor your protection plan

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still unsure why the protection plans are so expensive plus there useless for 1 year due to manufacturer warranty so one year goes to waste I do jot recommend this protection plan

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't mean to buy it, and no return option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want this, and have no option to return it without returning the disk that they slid this in on. I guess I just paid an extra $50 for a $200 disk. Nice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    make sure you lookover if you actually want this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought on accident and didnt realize I had bought the replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish these guys would be more helpful honor and explain more about this is a joke not worth it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't replace my item so the offered me what they considered current retail on it but that wasn't enough to replace it elsewhere. Totally useless, never again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Glad it was free

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lights suck they don't light up the keys just the room

    No, I would not recommend this to a friend