Customer Ratings & Reviews

Got the warranty 2-year replacement for my espresso machine

Always always always buy the protection for your gear!

Attentive, caring, quick to answering questions. Very nice!

Every time I have come in everyone has always been helpful.

I love GSPR , the replacement process is always easy

it was the best for now on i going buy thing with geek squad

I love my coffee maker. This is the best thing foe our house.

This service can be super useful, unfortunately Best Buy was misleading in how they helped me with it. I had an appliance with a warranty issue. Best Buy insisted on an in store exchange via their warranty because “it’s better” and promised since it was a warranty thing not an accidental damage the plan would transfer to the new one. THIS IS NOT TRUE. If you have an item in the manufacturer’s warranty for a covered issue - USE THAT WARRANTY. The plan will not transfer to the new one and you basically just paid for a warranty service you already got for free through the manufacturer. Corporate told me to go back to the store and speak to a manager to rectify the issues we had. In store gave me to a colleague, wouldn’t call a manager to help, and that rep told me too bad but he could “sell me a new plan if I wanted” I basically paid Best Buy for the warranty I had for free, lied about it, and they laughed in my face when I asked questions about it. So this can be a good service - but make sure it’s not in warranty first otherwise you’re just giving Best Buy a donation.

Worth it. Best Buy deals with the manufacturer. Best Buy doesn’t have geek squad protection for all of its products, I wish the compay did. For tvs I do not recommend it unless someone from Best Buy installs it since, Best Buy will not honor geek squad’s protection plan.

When it comes to Best Buy and warranty they are the top of the line always easy to replace items with this store and not having to use a third party agent

When it comes to Best Buy and warranty they are the top of the line always easy to replace items with this store and not having to use a third party agent

I broken the blade tip and the swap process was smooth and simple as always.

Definitely will recommend a protection plan. You can get the same product or you will get money refunding on the gift card

Brought this product years ago and loves it. I was pleased to see that it was still being soled. Wonderful product.

Very easy to install and works really good you will love

Best service ever. I purchased products from Best Buy because of Geek Squad service.

As my first blender I wanted something strong and durable and I’m glad I got it, it may be loud but for 1500 watts what did you expect. I recommend to get it even if it’s at retail price

The Geek squad came out professional did a very good job got my Tv up and running.

Arrived really fast and came secured in a nicely wrapped box!

Last year geek squad came to my home and mounted my tv for me. I wasn’t even charged due to issues with paperwork. Very polite and extremely helpful!