Customer Ratings & Reviews

I have had no issues with the product or the service provided.

Its good to have coverage IF needed. I didnt but it was worth the peace of mind.

Geek squad is the greatest when it comes to service and friendly advice. Great to talk with geek squad staff.!!

Got the protection plan on my kitchen aid mixer. Never know when you might need it repaired or replaced. Good value and worth the money

Geek squad is the best they now what’s up. Always the nicest.

I always purchase the protection. Fortunately I have not had to use it for these items but I have used the warranty before and had no issues

Every time I get there always there for me and always ready to fix it if needed

I've had to use my warranty twice on 2 different products no original packaging needed. Just scheduled or walk up for either a refund or a straight replacement. You can also do it by mail. The whole process was quick and easy.

Like my title says, this is a MUST HAVE if you want to have peace of mind when buying a product not knowing when it will break on you. I purchased this warranty for a $200.00 percussion massager tool from sharper image and the machine broke on day 16 which was 1 day before its return period. I am so glad that i purchase this warranty because without it i would be out of $200+ dollars. When i returned the item as a warranty replacement i was given a store giftcard with the amount of the item including tax minus the purchase of the warranty, this allowed me to select another percussion massager and also purchased the bestbuy yearly membership plus to get access to 60 days return plus additional perks of getting certain items on sale specifically for members only. Again if you want to have peace of mind on a purchase, from one real customer to another, please consider getting this warranty. You may end up needing it when you least expect it.

Whenever I had issues with my products I was always able return or exchange my product. Just people need understand its a one time use product so it not a 2yr or 4yr long protection it more a warranty you pay for incase your product gets damaged. Rather deal with company returns and warranty its through BestBuy which has been great service product.

Amazing buy, they keep their word and fix it right away. Great communication.

Works great and it’s too noisy. The slick design is perfect for any room in the house.

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

I love most is the smart technology and versatility. Whether I’m air frying, baking, roasting, steaming, or slow cooking, this system handles it all with ease.

The agents helped set up my iphone, quickly . They do good work

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.

Came from a Ninja unit that died after about six years and with this coffee maker you definitely get what you pay for! The warming plate after 7 months has peeled and rusted regardless of how much care I put into it, the coffee itself has never brewed to the quality the Ninja gave me but it was a cheap machine so I went with it. Oddly also the water loss from brewing is inconsistent. Not sure what that's about but I guess it speaks to the meh brewing quality. Also VERY much speaks to the constantly dropping price of this machine! I paid 50 bucks on sale and now it's 20! Glad I got the service plan because with the gradual breakdown of this thing I don't feel quite so screwed over!

I've never had another blender and held off buying a Vitamix for years because I didn't think I needed it and of course...the price. But, with a family now and an interest in making healthier snacks, drinks, and baby food, I went for it using a Best Buy card with special financing. I am so glad I did!!!! I initially purchased the more expensive pro series, but exchanged it for this one and I couldn't be happier. I love the attachments for this blender, which make it the best option for what I intend to use it for. Right now, I mostly make baby food with it and the little bowls are the best for making small portions. The timer function is also a huge plus because it does make it easier to know the status of programmed cycles (I'm impatient) so I won't end it early. The ability to see how long you are running something is also beneficial. I have made peanut butter in just over a minute using the program and peanuts. One negative thing is that there is a rubber mat on the top of the blender that doesn't stay flush and makes it look kinda cheap to me. It doesn't affect the performance, but I don't like the look of it. For those that have a trouble connecting, I noticed that it won't connect if the seal isn't tight. Usually a slight turn to tighten it on the blender works and it connects fine. If you're gonna spend the money, just get this one! 1. Good variety of attachments (Cups, bowls, food processor) 2. Attachments make blending a variety of foods for various recipes very easy 3. Superior blending. Why keep buying other blenders and upgrading? 2 - 3 blenders over a few years at $250 equates to the same thing as buying this... and this one would still be under manufacturer's warranty.

The agents helped us when we bought a fridge at no cost!

i never invest in a huge electronic UNLESS i insure it with geek squad protection. it’s saved my life time and time again, i love the program and how easy it is to repair / replace my damaged tech if needed.