Customer Ratings & Reviews

Process for replacement for small appliance is very cumbersome. My rice cooker broke and to contact customer service to process a replacement was a hassle. It would be worth me buying the product than investing time to give all details to customer service. I had to speak to 2-3 different people just to schedule a repair appointment.

My Original Power XL Smokeless grill was great my 1st few months. I then noticed that my kitchen was getting Smokey & the grill seemed not to be performing like it was suppose to. My grill started to overheat after being on for 15 minutes. I was glad I purchased the warranty because I was out of the exchange period. The Power XL was good while it lasted which wasn’t long & it is hard to clean. When it comes to burning a good Ribeye then it has to go

only lasted eight months started smelling like burn I'll be returning this item I put insurance on it

For the service I won't renew! The service techs don't repair Apple products that well-I had to return twice with the same product for repair and it is still not fixed.

not the best warranty cuz you need to make an appointment to take it in. its not like ppl know when so.ething will break.

Sometimes one ear goes out, not too loud, no outside noise reduction which is very sad, chesp quality

I am very frustrated with Best Buy. I bought 3 Dyson air purifiers last December and was not notified that they had been recalled due to a fire hazard. The store manager said I had to return it through Dyson. Dyson says I have to return it through Best Buy.

THEY TRY TO GET YOU TO GO THRU MANUFACTURER WARRANTY EVEN THOUGH THE DAMAGE IS ACCIDENTAL. THEY GIVE YOU THE RUN AROUND AND DON'T PROVIDE SERVICE. I WILL NEVER BUY ANOTHER PROTECTION PLAN AGAIN FROM BEST BUY

just found out I can't renew a service contract. Why mess with one at all if you can't continue to carry a protection plan. Thelast couple of days I've had nothing but trouble getting help with another product. If this is what I have to look forward to, I'll start shopping somewhere else

Most of the devices come with a one to two year warranty so this is a waste

I’ve heard this is a great product which is why I added this plan to my product, but Best Buy cancelled my protection plan without my consent

Beware! This razor turns very slow and takes a long time to shave, unlike the no name I bought from Amazon that was fast and also came with a great trimmer and still works great. This was an impulse buy because it was a Norelco. I have to shave 2-3 times to get a good shave. I passed my return date so it just stays on the shelf. Norelco used to be a great shaver but not this one.

Is very expensive and not sure an about the quality of the service Too mmuch ch pressure

I purchased an Insignia air fryer and added the 2 yr warranty, Unfortunately, there was a recall on the air fryer after a year of having it and I had to send it back. I was told by a Best Buy representative that the warranty would not transfer to the new air fryer that I will have to purchase. I know this isn't Best Buy's fault, but it's kind of a bummer that I wasted the money on a warranty.

It too loud....& I wish I would have brought it back.

Never used it but sometimes it’s a bit pricey but did not buy it.

This company is horrible. Ordered it here so I could get 2 day delivery. Now three weeks later it never came. No refund either. They claim it must be back at their warehouse 5 days to get my refund. If I never received the item, how can I return it and how could I use the extended warranty? Why do they not give me a full refund!

Absolutely waste of money, near by stores doesn’t have repair appointments and asking me to drive 45 mins away store to drop off for verification, and replacement is not guaranteed and it’s all based on stock availability. Waste of money to purchase this.

The product was missing the power cord and the wheels as well. I need to know how Best Buy is going to make this right?

It did well for almost a year. Just recently stopped working.