Customer Ratings & Reviews

These guys are great. The Tech gave me some tips for my laptop to keep it safe and from some one breaking into it. Love the guy! He was very efficient and very polite.

The Geek Squad came to my home for what I thought was broken and it was a simple fix that didn't need their help but they came anyway

QUALITY IN SERVICE AND CONFIDENCE IN PROTECTION OF ELECTRONICS.

Never had an issue that couldn’t be solved through this service!

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

Alwasy get protection. I got a refund when my items broke

I laways get this services with all my big electronics easy to file claim just buy going to the store no matter if is laptop or vacuum they fix it or replace it for a a new one.

Good work I don’t need to wait long time.This people is very professional and polite people !!

The agent was very knowledgeable and helpful with the install.

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.

I'm glad we purchased this. In the past we have skipped it. This is an item we felt needed the extra protection.

Geek squad service is great to have just in case something happens to the television

Geek Squad is the best insurance you can get at Best Buys whenever you buy a product I was by your additional insurance from Geek Squad because they will go to your house and they will fix and replace anything that's wrong with your product you can go wrong for the service you save money cuz my mind insurance without it you have to come out of your pocket and it's not worth it so investing Geek Squad cuz they're the best in the business I've been with them for 6 years already and I returned one product and they replaced it with a brand new one that was my air fryer my TV I had a problem one of my older ones I turned it in instead of getting a new one replaced I got the credit back of the same price and use it towards another TV and that was thanks to each one thank you

Have not had to use Geek Squad yet But it is nice to know if I need it that it is there. Gives me peace of mind.

Best choice that I made. I had an issue with the product, took it in and they fixed it.

Good if you have to use it. I add to all purchases that offer it. I’d rather be safe than sorry.

2 years a lot can happen. That’s why we count on the geeks

I would never buy warranties before. However, anytime I purchase a quality product with Best Buy, I use Geek Squad. The ease of service, whether it's an issue with the product or if it needs to get fixed, they instantly get the problem solved for me as soon as possible. Sometimes warranties seem like they're a gimmick. However, the Geek Squad warranties are definitely worth it.

Product works amazing and battery is really good. Definitely recommend.

Always and forever will 100% recommend G.S.P. (Geek Squad Protection). It will change the way you buy electronics forever.