Customer Ratings & Reviews

The insurance is great to have I broke my coffee glass portion and could find a replacement for it so I took the coffee machine back to best buy they replace my machine. I'm happy that I had the ins. I didn't have wait for the warranty to replace it.

This was a great purchase that gave me piece of mind.

I don’t know if I truly need the protection, but if something happens with an expensive item I want the peace of mind knowing that it is covered.

I always get geek squad service when available. They are very knowledgeable. If I have a problem I can call and get answers. They can usually walk me through the problem and fix it. Or I can bring the product in, get it fix or replaced at no charge. No hassle.

Did a great job, we simply took the unit fown to our local store and they replaced it..my faughter was able to use it same day

It is very effective. I was impressed by the quality and the professionalism of their work in diagnosing and repairs. I know it depends on issue at stake, but trust me it is worth working with Geek Squad

I have only ever had to use geek squad twice on everything I bought and I have a Best buy card so that's a lot of stuff every time they have went above and beyond

I have only ever had to use geek squad twice on everything I bought and I have a Best buy card so that's a lot of stuff every time they have went above and beyond

Had issue with my granddaughter laptop and took it to Geek Squad, dropped it off in no time and was on my way. It was back when they promise and it works great. Customer service was great, appointment was on time and the techs were very knowledgeable and friendly.

Highly recommended to protect all your electronics. They never break but when they do, it’s as easy as going to Best Buy and getting the situation handled with no money out of pocket

Low cost replacement plan. I have not yet had the need to use this but I am pleased to have this extra protection on the air fryer that it covers. I am very pleased with the air fryer and glad to have peace of mind that I will have it for some time to come.

Love BB’s Geeks Squad. This is the only store I know that has the best insurance plans without any form of hassle. I only buy my items here for the insurance and service of course.

I always get Geek Squad because Best Buy in my opinion has the best customer service and technical help when it comes to any device. It’s a no brained! Having Geek Squad has saved me EVERY TIME. I’ll always get it!

We have gotten this kind of insurance on all of our appliances from Best Buy never had a problem and they always fix what’s broken or replace what can’t be fixed.

The agents helped set up my electronics and fix my electronics when needed. The agents had pretty good customer service but could've been better. Everytime I go, I always have to repeat myself but at the end of the day they do what I ask.

Great working company makes stuff you buy more comfortable

I always buy extended warranties on my products just in case something happens they are very handy and definitely worth the money

I haven't needed to use the protection plan for my Breville juicer, so I dont know what to say. Have use my other plan for washer (Samsung), so that is saying something as I use my juicer daily and washer once a week.

I haven’t needed to use the geek squad service for my mixer (and hopefully won’t have too), but I’m happy that I have it in case any thing occurs threw out the year. I love how easy it will be to bring it in and have it tended too.

I purchase the plan for every product that I've purchased. When something goes wrong with a product, the Geek Squad with either repair it or replace it for me. Having this protect makes the stress of having a broken product out of warranty gives me peace of mind.