Customer Ratings & Reviews

Geek squad is the greatest when it comes to service and friendly advice. Great to talk with geek squad staff.!!

I spoke to a geek squad agent on the phone who said that she could find my order/plan information even after I gave her the plan number and order number, and she was ready to hang up the phone until I insisted that she keep looking. Once I took up the order date from my email, she said she found it. This was frustrating and also happened in store. I think that staff are trained to lie about not being able to find our plans unless we pull up every single piece of information connected to the order. The lady on the phone verified that my product would be replaced in the store the following day after she booked me an appointment in her system. However when I got to the store I was only able to return my non-functional appliance for a store credit refund instead of the replacement I was guaranteed because the product was not in stock there. I would’ve preferred a cash refund with the product being out of stock especially since it was in stock online for double the price, but I was able to find something else to use the gift card on the same day so I decided not to press management about it. The in-store geek squad process was also very unorganized and staff were rude and incompetent. There should be two separate lines for people who take the time to make an appointment and check in online, versus people who are walk-ins. I had to wait in line holding a heavy appliance behind 6 people who did not have appointments because when I went up to the counter and told the person I had an appointment for that time, he said I still had to wait until he finished helping with everyone else. In my eyes, that defeats the point of having an appointment system.

I was amazed at first but I’m not so sure that the filter is catching anything anymore. It is very reactive to smells in the kitchen and it will turn itself on high whenever we cook. But it doesn’t seem to be catching much in the filter at one year after purchase. The first filter filled up and looked disgusting after 6 months (as it’s supposed to!). The honeycomb part of the filter caught all kinds of stuff. The second filter ended its 6-month lifetime and there was *almost nothing* in the HEPA filter - the white honeycomb part stayed white & very clean. Only the side air enters into had some fine dust visible on it. I’m putting in a third $99 filter, but I’m going to watch it. It may go back to Best Buy on the warranty. I think my inexpensive 3M does a better job, with it’s pre-filter, of catching dust. I think the Shark does a better job at catching odors. It seems to detect smoke from forest fires and cooking at least. But the empty filter this second time is puzzling. I wish this had a pre-filter. The only thing I can think of is that the fine dust on the solid outside part of the filter stock to airflow??? That’s where a pre-filter would come in handy.

Best Buy’s warranty is great really take care of the customer and give great customer service

Just love it . Works perfect than my expectations. I’ll strongly recommend

I have coffee espressos every morning , I became my own barista at work ! I even took my new coffe maker to work and all my co workers never worked better with coffee !

Geek squad really backs up their promise. I love geek squad. I think I used it once with a Samsung TV!!! It doesn’t get any better than geek squad. A lot of companies say a lot of things but do they stand behind what they say ? Geek squad does. I have used them for a long time. They come through for you. 1000%. I trust them and you can to.

I recently invested in the Geek Squad 2-Year service for my electronics, and it has been a game-changer. The peace of mind knowing that my devices are covered for any unexpected issues is invaluable. The service is prompt, professional, and the technicians are knowledgeable. Geek Squad has saved the day more than once, making it well worth the investment. If you want reliable protection for your gadgets, I highly recommend Geek Squad. ⭐⭐⭐⭐⭐

Great group, always take care of any issues, Ive had issues with different electronics over the years, definitely worth getting geek squad protection with every purchase, they're alot better than trying to deal with manufacturers warranty departments.

[Employee of bestbuy] Love how small this heater is! It does a great job warming up my studio apartment. Plus the options for how hot and how long to run it are very simple and easy to use. I would definitely recommend this little heater to everyone!

I’m writing this review as a chance for the gift card but geek squad is pretty cool.

Great protection plan! I’ve had accidental damage before, so it’s good to know my tech is covered. Geek Squad is reliable, explains everything clearly, and the process is smooth.

My experience with the Geek squad has been awesome. It’s one particular technician that is always hands on , knowledgeable, helpful, supportive and provides satisfactory service when I go into the store for services

The Geek Squad warranty is the best. Whenever I buy a product, I buy the warranty because I know my product is well protected in case it fails.

Probably one of the best gifts I’ve given to someone. My best friend lovesssdd this machine. We’ve had so many different frozen drinks. Game changer for sure

Geek Squad ALWAYS has my back. I’ve had to come back several times for issues with my laptop and they always provide me with stellar service.

When my Breville Espresso machine stopped functioning as well as it should, I took it to Best Buy and received a brand new one. No hassle.

If anything goes wrong i know im covered and at the price its absolutely worth it.

I love Best Buy’s warranty plans they’re the best for electronics appliances pretty much for everything hasslefree it really easy to redeem

I used it for my older iron box, it stopped working just few months before the replacement warranty expired .No questions asked and I was refunded the amount