Customer Ratings & Reviews

Its alwats good to have protection. Service was fast and quickly.

must have always comes in handy when needed. You never know when accidents happen

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

I always opt for this insurance. Geek Squad never fails me.

They work fantastic I never have my respite but they always pull it up by number and work with me

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

Its sinple ans easy to use. I’ve used this coffee maker for about 2 years and I have zero complaints. I recommend anyone looking for a coffee maker to give this one a strong consideration.

Would never want anything without a warranty. I’ve purchased things before and been out of luck due to me not getting coverage and then it breaks or stops working after the manufacturer warranty

Easy to use. Bigger than my bullet. Just love it. I will recommend it to anyone

I always buy extended warranties on my products just in case something happens they are very handy and definitely worth the money

I don’t know if I truly need the protection, but if something happens with an expensive item I want the peace of mind knowing that it is covered.

Every Customer needs this service. I was in line behind the Customer that had dropped their laptop and just broke the lid and another that had dropped their phone in water. They didn't have Geek Warranty. If they had the laptop and phone could of been replaced.

Love their efficiency and quickness to handling issues

I have peace of mind with this insurance policy that my product is going to work.

Geek squad, protection, plans are always super helpful in case something happens with your product after the return policy.

Getting geek squad protection is definitely worth it. I've already used it, and I'm very pleased with it. In the event that the product cannot be fixed, it is replaced with a brand-new one. The process was simple and quick!

To get the insurance for 2 years for such a low cost is amazing. I would recommend to everyone

Peace of mind is where it's at with a large purchase, and knowing I have that on our espresso machine is crucial. I always get the added protection on large purchases as BB always does the right thing and its never been a waste of time or money.