Customer Ratings & Reviews

Great protection to have JUST IN CASE anything were to happen. Luckily they were great with my case. Thanks

Holy Cow!! Best fan ever!! We bought it for outside… never made it out there. We have central air, room air conditioners and ceiling fans and we love this thing most!! It’s so strong and so cold!! Highly recommend!!

Easy fast and understanding and happy to help when need it

Opting for the Geek Squad 2-Year Accidental Replacement plan has been a game-changer for my tech devices. This service provides unparalleled peace of mind, covering a wide range of accidents and mishaps, from drops to spills. The Geek Squad team's swift and efficient service, along with a seamless claims process and no extra costs or deductibles, sets this plan apart. It's not tied to a specific device, making it versatile for all your tech investments. Overall, the Geek Squad 2-Year Accidental Replacement plan is an absolute must-have, offering comprehensive coverage, prompt service, and a stress-free claims process, ensuring your devices are not just protected but in safe hands.

We have only had to visit Geek Squad twice, but they were knowledgeable, courteous. Once they had to replace my grandson's tablet and the other they were able to get my tablet running smoothly. I always buy the protection when I purchase electronics and games. It's beneficial to have even if you never use it.

Always buy protection with electronics, especially if you're a gamer, even casual. Worth every penny and potential headache.

Best I’ve bought in a while, I have the larger prime but this was perfect to keep in my “carry around bag” since i get my neck locked up from accident

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

This is great for larger items. I used it for my range and my fridge. Both repairs would have caused me a lot. Consider it for larger appliances and for PCs if you know you can't do the work yourself.

2 year geek squad protection for purchase. Nice to have geek squad as a reliable protection if I ever needed it.

Whenever I had issues with my products I was always able return or exchange my product. Just people need understand its a one time use product so it not a 2yr or 4yr long protection it more a warranty you pay for incase your product gets damaged. Rather deal with company returns and warranty its through BestBuy which has been great service product.

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.

I added this for protection against accidents and unexpected issues. It’s reassuring to have coverage beyond the standard warranty, especially for electronics that get regular use. Haven’t had to use it yet, but the terms are clear and checkout was easy.

I added this for protection against accidents and unexpected issues. It’s reassuring to have coverage beyond the standard warranty, especially for electronics that get regular use. Haven’t had to use it yet, but the terms are clear and checkout was easy.

The customer service is very good, they sell quality products and the service is excellent; they help you with our language and the people are very friendly.

I would never buy warranties before. However, anytime I purchase a quality product with Best Buy, I use Geek Squad. The ease of service, whether it's an issue with the product or if it needs to get fixed, they instantly get the problem solved for me as soon as possible. Sometimes warranties seem like they're a gimmick. However, the Geek Squad warranties are definitely worth it.

[Employee of bestbuy] Love that my devices are protected and can get them fixed or exchange if anything happens

Helped fix my iPhone. L would never charge correctly and now it’s back to normal as if it’s a regular brand new iPhone

I recommend adding an extended warranty to pretty much anything that you spend mass amounts of money for. Reason being, I owned a Vizio 55” for 14 months (obviously only issued the general 1 year warranty, every manufacturer offers this). I've never experienced an issue with any previously owned merchandise becoming faulty. As soon as my Vizio tv went out (exactly 2 months after the original 1 year warranty ended) I told myself to ALWAYS purchase an extended warranty! It will be a savior in the end, and you will thank yourself if something happens to that very expensive toy you bought not that long ago. Rather than having to fork over the whole amount just to get yet a second device, and that whole time you could’ve paid the small amount of $50-$100 instead of $500-$2k towards the extended warranty. In the end, for my “new” tv I went with was an LG OLED 65”. Don’t get me wrong, Vizio is a great brand, but at the time (July 2020) Vizio hadn’t released an OLED tv yet.

[Employee of bestbuy] Easiest thing to say yes. Protects me when I’m buying stuff and get automatic warranty