Customer Ratings & Reviews

Very satisfy with protection plan and secure, will recommended

This is the best protection around. My original coffee maker purchase was guaranteed by this policy. I took the broken pot in and was given all the money back in a credit That is remarkable.

So I bought this for a Chefman air fryer I bought for a friend’s family. I haven’t had a chance to use this because the product has been performing great, but it gives everyone a sense of ease that if anything happens that Best Buy will replace the product.

They were great and were able to assist me. Thank you guys!!

I put insurance on any item over $30. Best way to go! Never dissatisfied with Geek Squads SUPERIOR GUARANTEES!!! Try exchanging or returning to Walmart or Walgreens. Once you’ve delt with my geeks! You’ll never want to purchase — Anywhere else!

[Employee of bestbuy] Great service! I like how easy it was and love how theyre so reliable. Worth it

The insurance is great to have I broke my coffee glass portion and could find a replacement for it so I took the coffee machine back to best buy they replace my machine. I'm happy that I had the ins. I didn't have wait for the warranty to replace it.

It is must when I buy any product from Best Buy to have geek squad protection and downloading on my product

Could rave more about support staff! Everything I need, they cover!

[Employee of bestbuy] I always get Geek Squad protection or replacement on my expensive items or gifts. Ease of replacement or service.

I always get geek squad service when available. They are very knowledgeable. If I have a problem I can call and get answers. They can usually walk me through the problem and fix it. Or I can bring the product in, get it fix or replaced at no charge. No hassle.

Have yet to need this warranty. I would recommend this survey only if your records reflect customer has returned malfunctioned product.

Best Buy provides Nice service. Their customer service is the best. I go there often to buy any electronic devices.

This was a warranty purchase. No longer buying items without a warranty. Just learned a very expensive lesson by not buying the warranty

[Employee of bestbuy] This warranty is super useful because if anything happens to my TV I know I can get it replaced easily

Accidents happen and having protection plan definitely worth the cost which is really low compared to other companies protection plans which can cost double and not cover what Best Buy does

Had issue with my granddaughter laptop and took it to Geek Squad, dropped it off in no time and was on my way. It was back when they promise and it works great. Customer service was great, appointment was on time and the techs were very knowledgeable and friendly.

They helped me return my juicer without any issues.

I love this policy. Its easy to get a refund or exchange. I've used this for many years with different products.

It is very effective. I was impressed by the quality and the professionalism of their work in diagnosing and repairs. I know it depends on issue at stake, but trust me it is worth working with Geek Squad