Customer Ratings & Reviews

I have coffee espressos every morning , I became my own barista at work ! I even took my new coffe maker to work and all my co workers never worked better with coffee !

Geek Squad ALWAYS has my back. I’ve had to come back several times for issues with my laptop and they always provide me with stellar service.

When my Breville Espresso machine stopped functioning as well as it should, I took it to Best Buy and received a brand new one. No hassle.

Very helpful they know how to represent customers.

I love Best Buy’s warranty plans they’re the best for electronics appliances pretty much for everything hasslefree it really easy to redeem

Probably one of the best gifts I’ve given to someone. My best friend lovesssdd this machine. We’ve had so many different frozen drinks. Game changer for sure

Great protection plan! I’ve had accidental damage before, so it’s good to know my tech is covered. Geek Squad is reliable, explains everything clearly, and the process is smooth.

A two-year warranty offers peace of mind, covering repairs or replacements for issues within the first two years. It’s a solid standard that adds confidence to your purchase. Just make sure to check the terms for what’s covered.

I used it for my older iron box, it stopped working just few months before the replacement warranty expired .No questions asked and I was refunded the amount

The agents helped set up my iphone, quickly . They do good work

My cats didn't like it where I left my indoor griller,they knock it to the floor in the middle of the night. All I had to do,was bring it to closer Best Buy,that was it. The only bad thing is you need to buy it again,if something goes wrong with the item,you need to replace it. It was on sale,but the price for the griller was $60.00 (regular price). So got brand new griller for less than $6.00!! The 1st one was less than 6 months old,when it met my cats,they won!! LoL! No hassle returns,just packed it up,no appointment necessary, the price for it,goes according to the item,the higher the price the more you paid for it.

Geek Squad Protection made the replacement of my item so effortless. Rather than reffering me to call the manufacturer, they just made sure the item was in stock and exchanged it for me hassle free. Definitely reccomend getting it.

Having geek squad makes my life so much easier and truly appreciate them taking time to help

This thing does it all, really genuinely love the rotating stainless steel basket for fries, nuggets, so many other things. It’s super quiet, buttons work well, there’s a light inside, multiple trays at once fit inside if not using the basket. Really can replace a lot of appliances. Hope I never need to use the Geek Squad Service Plan I purchased. But me and my gf enjoy the peace of mind knowing it’s there if we need it.

My experience with the Geek squad has been awesome. It’s one particular technician that is always hands on , knowledgeable, helpful, supportive and provides satisfactory service when I go into the store for services

I purchased the Geek Squad accidental replacement just because I know by experience how convenience and true to what they offer Geed Squad is. I have had bad experience with a product before and the amount of care I receive from the Geek Squad in regards of my issue was surprising. Besides that I paid for the service, you never know how the service really is (speaking of customer service, knowledge of the product, etc) until you really need it. That good experience made me feel comfortable every time I have decided to purchase any geek Squad service. i 100% recommend them no matter how big or small your product is.

The agents helped us when we bought a fridge at no cost!

They are the perfect personnel for all your home and electronics installations.

Great group, always take care of any issues, Ive had issues with different electronics over the years, definitely worth getting geek squad protection with every purchase, they're alot better than trying to deal with manufacturers warranty departments.

I recommend adding an extended warranty to pretty much anything that you spend mass amounts of money for. Reason being, I owned a Vizio 55” for 14 months (obviously only issued the general 1 year warranty, every manufacturer offers this). I've never experienced an issue with any previously owned merchandise becoming faulty. As soon as my Vizio tv went out (exactly 2 months after the original 1 year warranty ended) I told myself to ALWAYS purchase an extended warranty! It will be a savior in the end, and you will thank yourself if something happens to that very expensive toy you bought not that long ago. Rather than having to fork over the whole amount just to get yet a second device, and that whole time you could’ve paid the small amount of $50-$100 instead of $500-$2k towards the extended warranty. In the end, for my “new” tv I went with was an LG OLED 65”. Don’t get me wrong, Vizio is a great brand, but at the time (July 2020) Vizio hadn’t released an OLED tv yet.