Customer Ratings & Reviews

I almost always purchase geek squad warranty, I find it to be an excellent value and protection. I had to use it a few times and the service was excellent as well.

Geek squad always worth the benefits after the manufacturer's warranty has expired. No issue at the store or if the have to come to a location. Thank you.

Excellent plan very easy to activate because it activate automatically. And if you ever had to use it, you can go right back to any store go to the geek squad to look it up and go from there.

nice to know you have a peace of mind with the extended warranty, i like that it's a replacement not a repair, im sure if i ever have to use it i'll have my small appliances replaced right there and then no need to wait on a repair, thumbs up guys , keep up the good customer service!

So easy to use and very easy to understand, not confusing.

Received a used one instead of new which angered me for taking a trip to the store to return it and I needed one before a party. The plastics on the main frame body were melted at certain parts. And part of the metal were deformed with what seemed like white glue over it to keep in place. The main frame seemed to be scrubbed with metal sponge as there were scratch marks all over. The ceramic plate itself looked fine. However, for paying full price, I am unsatisfied. Whoever returned this should have mentioned that it was already used and a fire hazard.

[Employee of bestbuy] The Bad is that sometimes making a Claim with Geek Squad Protection can take some time on the phone. (20 minutes?) The Good is that when I've made claims with Geek Squad, as long as within warranty terms, they have always supported the plan, and repaired or replaced items for me.

I always purchase the geek squad replacement, because it comes in handy when I have to return to have to call in regards to an issue about my product. They are always helpful with assisting and getting the problem resolved.

In the beginning I was like who buys a warranty for I product you just bought. It better not break. Well listen it don't have to break it can wear down or loose it's power. With really no questions asked they say go pick out a new one ( 2yrs later).

THE GEEK SQUAD PRTECTION IS VERY IMPORTENT TO HAVE. I HAD NO THOUBLE GETTING SERVICE WHEN MY LAPTOP NEEDED SERVICE, THEY WERE VERY KNOWLEDGEABLE WHEN IT CAME DOWN TO EXPLAINING TO MR WHAT NEEDED TO BE DONE

Always get it with any purchase in store. Well worth it.

Very affordable price for a 2-year plan. I haven't had to use it, but me and other family members use geek squad and they are always excellent service and exceptionally nice people

Great service. Always willing to help in any dept.

This service is excellent, especially for earphones. I have noticed that, for some reason, all the earphones I purchased tend to break quickly.

I love this part of Best Buy, I’ve always received excellent customer service when I have a problem with an appliance or any other item I bought.

For the value i receive like say, piece of mind from knowing my product is covered if it needs fixed, but also if it needs replaced!

Awesome for my daily morning smoothies! Love the cup and lid option

I pay for warranty on most of my stuff and it pays for itself, this holiday I purchased Geek squad for my Airfryer and my Ninja outdoor electric grill.

I needed something to replace my 5 year old juicer and this is exactly what I needed, easier ton clean and even more powerful than my previous machine.

[Employee of bestbuy] I love this product is so easy to use and the fact that the inside it is not ceramic makes a great difference specially when I have arthritis and drop things easily .