Customer Ratings & Reviews

Things break from time to time or just do not make the grade with workmanship. In times of need it is always a great choice to get the Geek Squad service. You can always count on BestBuy when it comes to service and customer support especially if you have this added protection to back you up. Recommended highly!!

Definitely recommend getting the warranty. They will replace the item with no problem and there is no hassle

While I haven’t had to utilize the warranty yet, the other devices I have had warranties on with Geek Squad have always been honored. In fact, this warranty is being added to a printer that was replaced under a warranty - no problems. While HP had quit making our model, we upgraded for a few dollars more.

The geek squad service is a must. It gives me such ease of mind knowing that if something is wrong I can get it fixed by knowledgeable people.

Received a used one instead of new which angered me for taking a trip to the store to return it and I needed one before a party. The plastics on the main frame body were melted at certain parts. And part of the metal were deformed with what seemed like white glue over it to keep in place. The main frame seemed to be scrubbed with metal sponge as there were scratch marks all over. The ceramic plate itself looked fine. However, for paying full price, I am unsatisfied. Whoever returned this should have mentioned that it was already used and a fire hazard.

Excellent plan very easy to activate because it activate automatically. And if you ever had to use it, you can go right back to any store go to the geek squad to look it up and go from there.

I ALWAYS purchase this protection when i buy anything at Best Buy! The staff is helpful with any concerns that i may have.

Got this for my Xbox Elite 2 Controller. Best warranty you can get for it. Costs you what it would cost to buy a new standard controller every two years. Easy replacement.

Great working company makes stuff you buy more comfortable

I’ve use this often on over the years for products that I question their reliability on. It has not let me down and have used it for cell phones kitchen appliances and computers. I have definitely been able to make this service worth my wild every time I bought it.

Absolutely amazing service. Unfortunately my TV couldn’t be fixed but they replaced it with no hassle.

I had returned a previous item and canceled out the insurance on it.but bought another item the same day with the insurance for geek squad but I dnt see it on my order I do see were I paid for it but it doesn't show that I have it .how do I get the new insurance to show up on my account ?...mrs cruz

I would definitely recommend to purchase the replacement protection plan, now that I have purchased several items from Best Buy I have notice how by having peace of mind it allows me to enjoy more of the things I buy and worry less on the what if’s.

Honestly, I'm so grateful for this service. Everytime my machine broke, I was able to get it repaired or replaced

If you buy stuff from BestBuy often like I do, remember they offer awesome protection for your devices and in house service for big entertainment device. Geek Squad also replaces my personal home theater planners. They installed my TV and the Sonos soundbar in a no-show wire environment, very pleased.

I don’t remember why I used this service but I do know that the Gook squad is very knowledgable and helpful when I do need them.

We really like it. This is a very versatile appliance. Really great for making toast, baking a pizza, chicken wings, etc. It also flips up to free up counter space. Also much more energy efficient than heating up a large oven.

I always pay more to buy these geek squad warranties. I probably make use out of 75% of them so They generally pay off and are so simple to use. You bring device to store, tell them what’s wrong and then they check if there’s a replacement. If there isn’t, you get the full price paid back.

This item worked as described and is very awesomes

Perfect for unexpected technical issues. Good to know there someone to help over the phone or at the store