Customer Ratings & Reviews

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

Always good to have extra protection. It hasn’t failed yet.

Very helpful they know how to represent customers.

If anything goes wrong i know im covered and at the price its absolutely worth it.

Got the protection plan on my kitchen aid mixer. Never know when you might need it repaired or replaced. Good value and worth the money

When I need something to fix they answer right away

Its good to have coverage IF needed. I didnt but it was worth the peace of mind.

Pretty great!. Digital User interface is intuitive and the dual cook works great for my steaks! Consistent temps and a cook book to boot. No regrets.

Geek squad is the greatest when it comes to service and friendly advice. Great to talk with geek squad staff.!!

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.

I always purchase the protection. Fortunately I have not had to use it for these items but I have used the warranty before and had no issues

I have had no issues with the product or the service provided.

I love being able to have the warranty just in case

I would never buy warranties before. However, anytime I purchase a quality product with Best Buy, I use Geek Squad. The ease of service, whether it's an issue with the product or if it needs to get fixed, they instantly get the problem solved for me as soon as possible. Sometimes warranties seem like they're a gimmick. However, the Geek Squad warranties are definitely worth it.

Every time I get there always there for me and always ready to fix it if needed

I love most is the smart technology and versatility. Whether I’m air frying, baking, roasting, steaming, or slow cooking, this system handles it all with ease.

Geek squad is the best they now what’s up. Always the nicest.

Amazing buy, they keep their word and fix it right away. Great communication.

Works great and it’s too noisy. The slick design is perfect for any room in the house.

I've worked with some of these brands for years and alway wanted one for my home. Bruhhhhh let me tell you best freaking decision ive ever made ive made so many things like really smooth hot sauces to puree, and blended coffee smoothies and so much more im seriously obsessed.