Customer Ratings & Reviews

I'll tell you in 2 years how they handle any situation s. Been buying alot of these because of total tech support discount So far they have delivered it to 2 different location 4 separate times despite being slated for end of January

At first the shaver worked fine and gave me a close shave. After nine months, it started to fall apart. One of the shavers popped out from the machine and it does not click back anymore.

Undoubtedly not worth to avail sometimes. Not all products bought is worth this coverage since you'll still encounter difficulty requesting service/exchange.

Major issue I encountered was that the steamer frequently leaks water, leaving my garments damp and sometimes even causing water spots. This not only defeats the purpose of using a steamer but also creates more work, as I end up having to rewash the clothes. Moreover, the steamer's design feels somewhat flimsy, and I'm concerned about its durability in the long run. The water tank is not very large, so I find myself refilling it frequently, adding to the inconvenience. Overall, I had higher expectations from a reputable brand like Rowenta, but this garment steamer failed to live up to them. I would not recommend it and will be looking for an alternative with better performance and reliability.

Good service but too many hoops to go through with this

Gave me points for a review. Lol wish i could’ve left an honest one and knew what exactly i was reviewing

Not good had bad experience with it got it less than a month already broke

I mean never used it and by the time something does do wrong the warranty is over

I’ve fortunately have never had to use geek squad but I’ve heard they do a really good job.

Thanks for offering this warranty. It was purchased with an Air Fryer but I have not received a copy of the warranty. I hope I’d I should need it , it will be beneficial for me. Purchased for Christmas 2020

Service reps listen to my concerns and try to make it right by checking the issue.

I haven't used it yet. I gave it 3 stars because it only covers 1 product. If I want coverage for another appliance or device I have to pay $10 again which is honestly not worth it.

They gave me store credit without question. I love how fluid things are with Geek Squad!

Bought this to extend the factory warranty. I'm glad I did based on the way the mixer sounds. Hopefully the sound gets better with use and I won't need it.

Almost never have to use, as most items perform well for entire warranty periods. On the rare occasions used, I was happy with overall service.

It does not have a timer capability, unfortunately.

This was the first time buying a protection plan. Coffee maker was not expensive but only lasted 2 months. Took it back Best Buy replaced it, what I didn't know was that you had to buy another one. Worst part was I bought it with my points and only paid $10 for it purchased the protection plan for six bucks and then head to buy another one for six bucks when they replaced it. Turns out the replacement didn't work so I just threw it away instead of replacing it and spending another 6 bucks. I would not buy any protection plan now that I know how it works. Particularly with small price items. It's not worth it

When I called Best Buy North Avenue location today I was fully expecting to write a positive review about the reasonableness of Best Buy honoring the spirit of The 2 year accidental geek replacement coverage. Unfortunately, Best Buy is stickler to the letter of the warranty. My $200 Keirug coffee maker lasted just long enough to be a few days out of the 2 year warranty and Best Buy doesn’t make exceptions. Technically, Best Buy is within their rights, but it’s not a good way to encourage future business.

Sorry, its only a 3. I havent used it yet. This was for an extended warranty on a coffee maker.

I just bought it in one day! Not sure for in the future but, be aware of best buy's specifications. This one does not have app control like the description.