Customer Ratings & Reviews

Does its job. After awhile, you start to crave the simple things

Heard good reviews about geek squad. Always purchased with the products bought from Best Buy.

Haven't had the need to use this at this point, hopefully won't have the need .. cost effective compared to shipping item back to manufacturer.

long wait lines and not great at attending phone calls. Tried multiple times

So far all is good I didn’t have to use my Geek Squad services. However, I did make a phone call to Geek Squad regarding my instructions manual.

I haven't had to use this yet but I am hoping it comes in handy if ever I need to utilize it. I bought this alongside an air fryer.

This protection runs concurrently with that of the product so it is not truly helpful in this instance.

Came a bit smaller than I anticipated but does the trick if you just need some air

I think this service is useful if the product ever fails

Great to have, but frustrating when an item breaks less than 2 months and then again less than 20 days and I am suppose to pay the $33 dollars each time to protect it, maybe if it goes out this quick you deal with the manufacture and let us keep the warranty

I can't really make a good review on this until I use it. So not much I can say but at least I know I have it just in case

I’ve had 3 of these Breville ovens throughout the past 5 years. Looks good works great, but if you dont have a dedicated outlet it will constantly trigger the breaker. More importantly, I wish these things lasted more than 2 years without issues but they don’t. I always have to pay for best buy protection plan to cover my back and get it swapped when it fails, AND THEY WILL FAIL. Overpriced items like these should last 5 years.

Received a USED product. It literally had a breadcrumb in it and all the plastic wrap just clumped beneath the air fryer. Gross! Go into the store and CHECK your item before purchasing. I'm so grossed out I'm returning it!

The fan worked properly for the first year then the motor started squealing.

Recently purchased a breville espresso machine in February and purchased the protection plan for 2 years. Was told they do not repair so we wanted to replace this item unfortunately wanted me to pay for protection plan again if we wanted to replace again. Only had the item for less than 4 months. Why would I want to pay again with the fear this item would have the same problem in 4 months. Should have just asked me to pay the difference for what we used

It’s policy and agreements were not good . Two years warranty gave but just returned only not replace

Geek Squad is normaly a good value but recently the hold time is very Long

Purchased to ensure if there were any problems with the gift was easy to repair

I got it you know since it was a gift but the service squad I guess ain’t really worth it tbh

Yeah, it's almost not worth it for the protection plan, as it's such a hassle to get a replacement in store. They want to take your machine, send it off for "repair" for like 2 months, just to tell you it can't be fixed and you have to buy another one. If the price you paid changed, they only credit you back your original price and you have to shell out for the rest. Ridiculous.