Customer Ratings & Reviews

Totally recommend Geek Squad replacement. I purchased an Keurig coffee machine and it broke down after few months. With this warranty I was able to obtain a new Keurig coffee machine. I obtain this on most of my product I purchase - it is highly recommended.

I always buy extended warranties on my products just in case something happens they are very handy and definitely worth the money

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! I have literally NEVER run into a problem using this coverage.

Geek squad, protection, plans are always super helpful in case something happens with your product after the return policy.

I bought this replacement insurance on December 3rd 2020 haven't used the replacement insurance. the only reason I'm doing a review is because I like how easy it is to just purchased it and it automatically program set to your phone number. you don't have to activate it yourself

Good warranty for products. Easy to understand what the warranty covers.

Good warranty for products. Easy to understand what the warranty covers.

I’m returning a kitchen appliance due to a plug- in issue so I will see how convenient my extended warranty is.

I don’t know if I truly need the protection, but if something happens with an expensive item I want the peace of mind knowing that it is covered.

Have had to use this twice now. Both times just walked into the store and walked out with a replacement.

Perfect juicer! Works as well as the expensive ones. Great value. Use it regularly, no issues.

Its sinple ans easy to use. I’ve used this coffee maker for about 2 years and I have zero complaints. I recommend anyone looking for a coffee maker to give this one a strong consideration.

They are number one excellent service I am so happy are used to be a merchandise with circuit city but I have to give credit best buys is one of the number one place of business and a long time five ⭐️ ⭐️⭐️⭐️⭐️ Geek squad ✌️

It’s nice to know we can depend on the people to take care of the situation

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

Would never want anything without a warranty. I’ve purchased things before and been out of luck due to me not getting coverage and then it breaks or stops working after the manufacturer warranty

Best purchase ever, always be patient and remember use this product

Never really know when this will come in handy. Haven’t had to use it yet. Will update if ever used.

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

I have had problems with items i purchased as has everyone else. GEEK SQUAD has made it easy to deal with