Customer Ratings & Reviews

You gotta always protect your goods sometimes things go wrong w/them and you want to be covered!!

I like the speaker protection. Makes me feel safer with it.

protection is the one thing i really like about best buy, simple and covers a lot.

Geek squad protection is always a must especially around kids

Used this several times. I think it is worth spending the money on it.

Well never had to use Best Buy geek squad service till we bought TVs very professional and polite they came at a reasonable time early than the time that was given but that was ok I was glad I will use it again on my next purchase we all was safe about our selves social distance thank you Best Buy another satisfied customer.

The best thing you can do is add a protection plan it’ll be cheaper than a replacement

I always get Geek squad for all my purchases. The people at my Best Buy always try to help me out and are usually very nice about it.

Anytime you purchase electronics and are offered an affordable protection plan…one should consider it as a must do.

Bestbuy policy changes in their protection plan leaves you owing out of pocket money if you bought your item on sale. The last 2 items I bought at Bestbuy and purchased their protection has left me owing money because I bought the item on sale. The wording in the protection contract says they will repair or replace my item at no cost to me should it be damaged or fails. I purchased an Ion Sport XL outdoor Bluetooth speaker and got the 2 year protection plan. Just over a year after my purchase the speaker blew out. I took it back to Bestbuy and was told they don't repair those that I could exchange it. I got the only one they had in stock and when the exchange was completed she told me I owed $113.00 for the difference on the exact same item. In other words the wording on the protection plan is deceptive. They said the only way they could fulfill my protection was to return my item for a refund and I would have to pay the full price for the other one. The didn't prorate the remaining year on the plan I had purched either. I've been a customer at Bestbuy for over 20 years and have never experienced policy such as this. The same thing happened this week on an Insignia counter top ice maker. Not only do they not repair them they had stopped selling the one I purchased which left me owing out of pocket money again. I was not informed they didn't repair the ice maker when I bought it. If I had known they were going to stop selling it just a few months after I bought it I would have selected a different brand in the beginning. Bottom line the Bestbuy Geek Squad Protection Plan is full of holes that will leave you owing money when it comes time to use it.

the geek squad insurance is incredibly easy to use & gives you peace of mind with your expensive tech. I never buy tech without this plan, it is just too convenient!

Best Buy hands down has always had the best hassle free protection plans and warranty. They don’t put you through hoops.

This speaker can take a beating. My father is a foreman for a roofing company and these things last a good 4 years.

Excellent service! They replaced my broken speaker for a new one with no issues!

If the item every fails in some what it’s 100% replaced definitely pays off

You will always needs this hope you never have a problem.

Awesome Service and Great Customer Service ..I’d definitely purchase the Protection again!!

Love this speaker so crisp and clean. Nice sound on the go

Always awesome! Let's get it on every item guys! Why not ?!

I have been wanting a JBL speaker and I finally snatched one on sale. The volume quality is great fir a tiny speaker