Customer Ratings & Reviews

I love it, especially during school I can’t hear anybody or on the bus when all kids are going loud. I just wished I could workout with these. They’re amazing a 10/10 experience with music and podcasts. I’ve been wanting these for at least 2 years now and it’s really worth the purchase for the noise cancellation and audio quality.

Highly recommend! One of my husbands favorite by far!

So worth it they cover almost everything, form accidentally washing them to sweating on them from working out and your basic wear and tear.

Let me tell you if you buy an expensive item and dont buy the protection plan you are walking on thin ice. Ive had the protection plan on a lot of items ive purchased and it really does help. I rather lose 1/8th of the price of what im paying on a item then losing the whole thing. The plan is easy and sometimes go super smooth when you need to us it. I definitely recommend this.

The comfort of knowing if anything goes wrong Best buy will exchange for same item or credit towards a new one. Must have on all items i purchase thru Best Buy. Hands down best warranty from any retailer I have used.

My experience with the best buy protection program has always been a good one.

The sound is clear and great bass comfortable in the ears

This Sony headphones are great , good sound good base , great touch controls and almos everything is great , only downside are the pads they are a little too soft and thin , also not a fan the leather texter and glossy finish that get dirty easily but that's really easy and cheap to change with an off market earpads , I got a memory foam more thicker and fabric finish and now the headphones are PERFECT

Great for loud environments. Use a lot at work to drown out loud noises

When my samsung galaxy buds (right) Sounded extorted, I went to the service help with my return. They asked for my information, I gave it to them, and they looked my information up. There were only three questions he asked: 1. What color do you want? 2. Do you want another protection plan? 3. You'll be all set! Phenomenal customer service.

These are hands down some of the best headphones I’ve ever owned. I’ve had them for a year and the sound and build quality are top tier! I’ve used them daily. I have over 1500 hours of use. The app that Sony made is jam packed with features and I honestly have no complaints. I’ve even used them for gaming on my PC and they are amazing for that too, far better than my Astro A50’s.

They did as they said. I had a product that needed to be replaced. So with their protection plan service. Also having the BestBuy membership program. Which I highly recommend. I returned the product that malfunctioned and got my refund.

I always make sure that I grab the 2 year Geek Squad protection plan.

I opted for the protection plan when I bought my Sony WF-1000XM4 last year. Recently, the battery began to fail, lasting no more than 30 minutes on a full charge. I took them to the store, and they promptly replaced them with the new WF-1000XM5. The entire experience was swift, and the staff was exceptionally helpful and friendly. The all experience was really fast and personnel really helpful and friendly.

I've had to use the accidental coverage twice, and both times I was treated very well. The first time I cracked my screen and it was repaired and sent back in about 3 days. The second time I got a new phone for free because the power button wasn't working, but I think that was my fault! I've had to use the accidental coverage twice, and both times I was treated very well. The first time I cracked my screen and it was repaired and sent back in about 3 days. The second time I got a new phone for free because the power button wasn't working, but I think that was my fault!

This is one of the best purchase options for warranty anywhere

Good!!!!!!!!!!!!!!!!!!!!!!!’nnnnnn!!!!!!!’nnnnnnnnn

It ok. Never had to use it, but it's good insurance knowing that if something happens I'm covered

Whenever I have an issue they replace the headphones free so its awesome.

Bought them for my 70 yr old mom. If she can with them anyone can!