Customer Ratings & Reviews

I mainly was going to use it for the gym but I realized how sweaty i become and it feels odd. Not saying they slip off; they hold on to the ears and after a while of usage, they don't really hurt when i take them off. The sound on the other hand is fantastic! One of the best sounding headphones i’ve heard. I absolutely recommend when flying. I had so many crying babies that a flick of a switch, changes to Noise Cancellation. The best thing that was ever invented.

I absolutely love these buds. I listen to a lot of music and the sound is great and crisp and clear. The battery life is awesome and they fit just right, not bulky. I personally recommend These.

Is like having a friend that will not disappoint you when you need him

I got it on my Sony WF1000-XM5 to protect them from the wear and tear of the tips that tends to happen. Basically this protection plan covers wear and tear and accidents. Very easy to fulfill too. Just enter any Best Buy with the broken device, head to the check-out line or customer service, confirm the protection is still good, if it is the will help fulfill it. Either they will give you a store credit, gift card, or allow you to exchange it on the spot for a new one or something else, or they can even order another one if it isn't in stock if they are still available and have it shipped to your house. Super easy to use.

Great to know i have a fall bacl if something happens

GSP is great. No fuss. no buts, no ifs! It just works

Very helpful with helping and choosing electronics

I always get it. They can always help. Very good service

Overall these things are excellent. They sound great once you find your settings in the equalizer; the default equalizer was not great for the music I listen to. I saw some reviewers complain about the touch controls but in my experience it's one of the better headphone control systems I've used. The touch pad is responsive and predictable, and I don't have any complaints other than the lack of configurability. I wish Sony would let me just select which function I want for a given action per ear, rather than make me select some pre-set config options for each bud like some other manufacturers do. The ANC is really remarkable; I spend a lot of my time in a datacenter that can run upwards of 115dB, and these quiet it down to about as loud as an AC unit running in a different room. The memory foam eartips do a pretty good job of passive noise cancellation on their own, almost as good as a set of earplugs. Irregular sounds like voices, construction noises, silverware clattering, wind, etc, all just sort of disappear when ANC is enabled. The speak-to-chat feature makes voices feel much more natural than I expected, and it's easy to carry on a conversation without taking the buds out, at least in theory. In reality, people see the buds in and assume you can't hear them, so you can either take them out or explain how they work. Guess which one is easier. The fit was not the most comfortable at first, but within 3 days or so my ears quit complaining and now they're very comfortable. They're lighter in the ear than they feel in the hand, and it's easy to forget I'm even wearing them. The fit is secure enough that I don't feel like I need to compulsively push them back in "just in case". Battery life is as advertised, which is to say it's excellent. With every battery devouring feature enabled, they run about as long as a pair of AirPods Pro claim to run in their marketing literature. With LDAC and DSEE switched off these easily get you through a work day without having to charge them. I haven't tried the Adaptive Sound Control feature. I don't know who it is that is clamoring for their headphones to randomly switch ANC modes based on where they're at or what the AI thinks they're doing, but it isn't me. The only downside I've found so far (hopefully they're able to fix it in software) is occasionally the left bud is unreliable; sometimes it will stop responding to controls (touch pad, volume adjustment from the phone etc) while music continues to play, or it'll seem responsive but the audio will just stop playing. I have to take the bud out of my ear, put it in the case for a second, then put it back in and everything is fine for a little while. I'm on the latest firmware (1.2.6 as of this writing), and the problem happens across all devices I've tested, with SBC, AAC and LDAC codecs. It's disappointing because the only other time I've had this sort of problem is with very cheap earbuds on ancient Bluetooth versions. I really didn't expect it at this price point.

I got the 2-Year Accidental Geek Squad Protection for my laptop, just in case. Haven’t needed to use it yet, but it’s nice knowing I’m covered if something unexpected happens. Gives me extra peace of mind.

Glad to have protection and it is good insurance for me to have! No Problems.

I bought the coverage for a pair of earbuds that I was buying as a gift. I purposely made sure I bought the earphones through Best Buy so that I could also buy the warranty protection through Best Buy, as I have used it in the past for other items we have never had any issues with the service. Always a very pleasant experience in cases where we've needed to use the coverage.

The precess to return my earbuds was easy and I got a BestBuy store credit without any issues. It's worth to buy the protection plan.

The Geek Squad warranty is fantastic. By having it, you get peace of mind, not having to worry.

Depending on the warrenty of your product you need this protection, also helps lengthen the return date.

Geek squad has always been a phone call away. It gives you peace of mind in a world that is unfamiliar to most

For any of my electronic purchases I would highly recommend getting the warranty, electronics can go at anytime and accidents happen. This is total peace of mind and security for my purchase.

Great service and real helpful great price for protection plans

I always purchase the 2-year protection when making any big purchases and Best Buy has always made the exchange or repair process easy and convenient!

JBL Is the best product. Love it so much, I bought new ones and gave this to my daughter. She uses them all the time.