Customer Ratings & Reviews

I have never had to use the protection plan so that is a plus but with large purchased items I do invest in it due to the face accidents happens and it is cheaper than a new pair.

Hopefully i will never need the warranty but better to have and not need than need and not have

No muss no fuss. Headphones are critical to me. I am hard of hearing and have trouble using my phone without them. The ability to walk in, swap them out with a replacement and walk out nationwide is awesome.

Such an excellent service to get. Have always gotten this on my headphones because I use them daily and they end up breaking a year in.

Headphones work great and noise blocking is extraordinary. I use them for the gym and it helps me stay focus while I listen to my favorite music/podcast.

I have an autistic son whose comfort is music. He loves these as no noise from outside can be heard. Protection plan always covers any damage.

Excellent sound quality. Comfortable to wear, easy to pair with both phone and tablet.

I haven't had to invoke this service for the item that I bought it for so far, but I have done it in the past and it has been a good experience. I normally skip the warranty, but on things like controllers that can get dropped, I like the extra protection.

Great over all, way more comfortable and over all way better then AirPods

Opted for the Accidental Protection even though they were inexpensive headphones because I know the my daughter always breaks her stuff. Hopefully it won't be a hassle to get them replaced.

[Employee of bestbuy] All i can say is thay this earphone exceed its expectations for a cheaper price compare to beats or any other known brand. Its an amazing quality and will def stick to this brand.

worth purchasing for ear buds. mine never last a full 2 years with heavy use and its nice knowing i can get new ones when mine break.

Its Beter to have it and not need it then to need it and not have it

Nice to have someone to have your back when things go wrong.

Its been good Its a great product Great quality made

Great service to have in case something happens. Daughter had an ear bud completely die, took the headphones in and quickly got a replacement.

Great sound quality and the battery last a long time

I bought them for my daughter. She put them on and loved them. She said they were so comfortable. She liked that she could change the bass on the music and that she could find them on the app on her phone if she lost them. Also she could pug in or use wireless.

Bought poorly made Sony MX5. Although I am glad that I bought it from best buy with this GeekSquaad warranty which I can use for my repair or replacement.

Love this protection! I always drop my earpods and end up damaging them. I get a chance to change them again with this.