Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4353 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 4,353 reviews
  • Rated 5 out of 5 stars

    Simply amazing.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply practical, doesn’t need to be expensive and latest of models. Works for me well. Quality sound like someone is sing behind my ears and still go on with my task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth having if you use your headphones a lot

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use this twice for headphones and both times they replaced my headphones no questions asked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love JBL for their price, performance and quality! They have never disappointed for as long as I’ve been using their products and they are my first choice every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality love the noise canceling

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Originally i purchased the Bose QC, i quicly returned them and purchased the Sony XM5. I have been very happy with the comfort and sound. Recently used in an airplane, the noise canceling completely drowned out the engines and enjoyed watching movies and listening to music. Setup is lengthy but totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headsets that work very well

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with our purchase. The salesman made sure we were happy with the selection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service agreement

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service agreement. Extremely supportive on the customer’s perspective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much for helping me replace my son head phones!!!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    protection

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love love love. this, i buy it for every product that offers it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best insurance for electronic

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the insurance change with no question ask, you explain what happen and noblore question is real, i buy my camera 90d canon is real good the insurance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that it’s not entirely needed, but just in case, i have this as a useful backup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well about to use again tomorrow 9/21/2025. The last time it was easy to use they actually treated me with respect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just my opinion

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used the Geek Squad as of yet but from what I can read from buying the warranty it sounds great to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually I don’t opt for protection plans but I work in a shop and I’m accident prone, Bestbuys protection plan has a no questions asked policy and will swap out the product if it fails. pretty amazing customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They haven't failed to help me yet so I'd say it's a great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Excellent sound quality. I have been very pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for high priced items!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No questions asked, I bring in my item until then what went wrong with it and they've always taken care of me!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad is swag

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing better than knowing if anything happens my product is protected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony’s flagship noise-canceling line—and they don’t disappoint. Audio quality is crisp and dynamic. Battery life holds strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best noise cancellation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome especially for older people, my ear canals are too small for earbuds, so I purchased this and my son liked them so much he decided to keep them. Just now purchased another one for myself. Hours of listening time while on the lawn mower in the summer and can hear all the music!

    I would recommend this to a friend