Customer Ratings & Reviews

Svaed me in a pincha llowed to me to get ear buds replaced

I walked into the store and the first thing I did was try on every single headphones I could spot without looking at the price. After doing so I found out that these 910 sony's had the best comfort out of any. I've been a fan of Sony products all my life because it's one of the few companies that I can trust will put out a quality product at any price point. These sound amazing for the price and block out sound when listening to rap and hip hop. I upgraded from a $50 Sony headphone set and couldn't be happier.

Great really recommend getting warranty on any electronics

Headphones never last more than 2 years makes sense to get it

For any of my electronic purchases I would highly recommend getting the warranty, electronics can go at anytime and accidents happen. This is total peace of mind and security for my purchase.

I have never been lead wrong with the Geek squad!!!!!!

Hopefully, I won't have to use this. It's an added peace of mind to know items are covered.

Best earphones I have brought in years will recommend these earphones

The service is pretty straightforward and highly informative.

MY SON LOVES THEM!!!! HE ENJOYED THEM ALL THE TIME

I love these headphones they have amazing quality!!!

Easy to use, always purchase the plan protection since 2018

The ease of using this service is great.the team is very helpful!

Overall I feel it's a great value for its price and keeps me safe

Better to have then not have, my first set i used to use at work, with a dusty environment and getting the touch sensors dirty started to effect them. I brought them in for replacement and they gave me a full refund (minus the replacement plan costs) and i was able to turn around and pick up a new set.

I have owned many wireless noise, canceling headphones. I am a runner outdoors, and I was looking for something with high, volume and more base. I was very surprised with the base and the volume these headphones exceeded the volume that I was looking for an absolute love thr base. The one thing I can say that is not perfect is it doesn’t feel, snug around my ears, but with the volume so high, it’s unnoticeable. Happy with my purchase. 

Usually I don’t opt for protection plans but I work in a shop and I’m accident prone, Bestbuys protection plan has a no questions asked policy and will swap out the product if it fails. pretty amazing customer service

I always purchase the 2 year warranty when I make a purchase through Best buy. I'll say this, Samsung products are so good that I haven't had to contact Best buy once! However, I did have an issue connecting them to Bluetooth and the Geek squad was amazing when they helped me, nothing was confusing at all!

I always buy the warranty along with the product. I've never once been hassled with a return even if the merchandise I purchased went up in price later they always made up the difference. I bought something on sale once. And even after it went off sale they still replaced it. All I had to pay for was the warranty again if I wanted to. If I didn't want the warranty I would get the product for free.

I've never encountered issues with Bestbuy Geek Squad protection. This is always worth it on big-ticket items. Unfortunately, quality control isn't what it used to be on electronics. a $40 insurance plan that may save to hundreds of dollars down the line isn't a bad trade-off