Customer Ratings & Reviews

The earbuds are very sensitive to anything. I have barely touched them and they have paused my music. I have had my hair touch them and it stops the music. They cut in and out all of the time. Not what I have been used to in the past. Would not suggest them.

first and only experience with Sennheiser and it will be my last. Bought these for my wife. they worked for a year or so and then the right one stopped working. Did all the updating and such. Nothing worked. Sent to Sennheiser and got a replacement. They lasted about 3 months and same issue. Chucked 'em in the trash and bought more raycons. Cheap but at least they last for 3 years plus.

I wanted to like these headphones. They are comfortable, sound quality is fair. Mike quality is excellent. But the touch controls are terrible. In calls or when using audio, it’s too easy to inadvertently hit the touch sensitive control button. I also dislike the lack of volume control and power on the device. Returning them.

Ridiculous that you have to keep these in the case to pair them. If you use them on your phone and then on your work PC and then take them to the gym and sync them with your Apple Watch, you need to take the case into the gym and not leave it in your car. This is kinda dumb! Why can’t we press and hold both buds to pair? Stop trying to be like Apple requiring the case! The noise cancellation is equivalent to Jabra Elite 7 Pro or Sennheiser Momentum 3. The hear through or ambient mode is not good as you feel like your listening through a wall. They are slightly hard to take out of the case. The case is nice and small. It’s the best case of the three. They fit well just like the Jabras do. For the very high price I expected them to be allot better. The Sennheiser Momentum 3 are slightly larger but better overall if they fit you. The Jabras are great too except their microphone for phone calls are blocked by your ear and you sound muffled. The Sennheiser and Jabras are frequently on sale at steep discounts, almost half price at times.

Don’t magically hold in place to charge so if the case gets bumped around they don’t get charged. I have the older model that was discontinued that was a better earbud but they don’t hold a charge very well anymore. Disappointed with these so far.

I'm so sad that the cable is a specialized charging cable that is so short. Why can't it be a common USB? Also, what is with a 2' charging cable? Now I have no options but to keep this nice headset on the floor next to the outlet. Maybe it can live by the toaster on the kitchen counter. -5 stars The sound, novelty and usability bring it to 2 stars.

Wife got these for me for Christmas, and I maybe have used them for 40 hours before they stopped working. They will no longer stay paired with my phone, and I tried to work through their warranty process but they either take you back to their troubleshooting page or never respond. I only used them for flights, and since I have another one coming up I bought a pair of $40 Tozo earphones off of Amazon instead of continuing to try and get these repaired or replaced. The ease of use is 2 stars because you have to download and setup a profile to connect to your iphone.

Dont ever order and wxpect Bestbuy to Shio the items to you. Definitely not in the time they stated. I order this and selected to have it shipped since it said it would arrive next day. Fro 2 days my Order has been stuck on "Packaging" and still hasnt left for delivery. I could have easily driven the 5 miles and picked it up but since they promised next day delivery i chose that option. Now 2 days later i dint have the order and I am afraid with their incompetence that Canceling the order and trying to pick it up would guarantee something gets messed up. I dont want to be charged twice or something. If they cant handle driving a package 5 miles in 2 days i dont trust them to refund me and get my order in store together.

YOU GET WHAT YOU PAY FOR I'm grateful that i purchased these on sale...$9.99.. but honestly the should remain at that price... I was disappointed when i first opened the package... nothing special , just your typical headphones.. these would come in handy for school kids....very happy i didn't buy 2 pair...Can't believe the raised the price tp $14 now...my sincere sympathies to the next purchaser of these headphones..

Completely enjoyed these for just over a year. Suddenly the right earbud began losing charge in roughly 2 hours - sometimes less. Going to try to contact Sony since I’ve been reading similar posts when looking for troubleshooting tip. If successful with a fix, I’ll change my recommendation.

I hate to bash a great brand like JBL but here it goes. Mediocre buds. Cons: They won't stay in far enough to create the needed bass, therefore it's bad sound quality. After 30 minutes it's so VERY uncomfortable & painful, I have to remove them. Pro: The Bluetooth operation is very easy.

Do not work with Android 14 Samsung devices. There is no way to change the volume, once you connect the earbuds. - sliding touch on earbuds do not work - BoseMusic app control for volume does not work - Phone hardware buttons cannot change volume - Android touch-screen software control for volume change does not work. It seems to be a known issue because I am facing the same issue with two of QC Ultra I have and the technical support team could not resolve it and suggested to send the earbuds back.. AVOID if you have an Android phone.

They sound great and last a long time. It’s not really worth it if it’s going to last barely a month. I used these daily for work and after two weeks one side of the bud got lower than the other one in volume so I threw them away. What’s the point if only one earbud is going to push out normal volume. I’ll spend more money next time. You get what you pay for.

These worked great for 2 years and then the left ear piece stopped working. JLAB has a 2 year warranty so I wouldn't buy best buys. However, I wouldn't buy a JLAB product again since these didn't last.

good.......................................................

technically these maybe great, but the lack of controls makes them useless. the Bose customer tracking app does give slightly more controls, simple things like MUTE are not available. If I'm paying a premium price for something I expect basic functionality to be available

Well good for the average person but started having issues keeping in ear

If you buy an item on sale, don't even bother buying their warranty. It's a borderline scam. Once the sale is over, the item you have protected won't be replaced and you will just get store credit. Never buying again. Honestly better to just go with the manufacturer warrantee

Stopped working after a month. One earbud stopped connecting to bluetooth, and the sound goes in and out on the other one

sound is incredible, but NOT dependable. Can't get the right side to turn on, hope they are under warranty, they are going back