Customer Ratings & Reviews

Excellent quality. Originally i purchased the Bose QC, i quicly returned them and purchased the Sony XM5. I have been very happy with the comfort and sound. Recently used in an airplane, the noise canceling completely drowned out the engines and enjoyed watching movies and listening to music. Setup is lengthy but totally worth it.

Haven't used the Geek Squad as of yet but from what I can read from buying the warranty it sounds great to me

They haven't failed to help me yet so I'd say it's a great service

Usually I don’t opt for protection plans but I work in a shop and I’m accident prone, Bestbuys protection plan has a no questions asked policy and will swap out the product if it fails. pretty amazing customer service

Great headphones. Excellent sound quality. I have been very pleased with this purchase.

I completely forgot i had this. My sony headphones broke and i think i passed the time limit.

No questions asked, I bring in my item until then what went wrong with it and they've always taken care of me!

Nothing better than knowing if anything happens my product is protected!

Sony’s flagship noise-canceling line—and they don’t disappoint. Audio quality is crisp and dynamic. Battery life holds strong.

Geek Squad is the bees knees. I always recommend it when I purchase electronics from Best Buy!

I gifted these to my husband. He uses them eceryday and absolutely loves the quality of the sound.

Excellent service and any product problem is resolved.

Excellent covered plan. Best plan for covered the appliance

These headphones are awesome especially for older people, my ear canals are too small for earbuds, so I purchased this and my son liked them so much he decided to keep them. Just now purchased another one for myself. Hours of listening time while on the lawn mower in the summer and can hear all the music!

It's always great to have some insurance qhen you accidentally break something that costs more than a couple bucks.

On any items you want to protect I feel this is worth it, I've only heard good things about best buy's protection plans so I decided to protect a device I cared about it was a no brainer.

I got the XM5 over the head headphones. I pretty much like all of it & the sound. The only thing is they will tend to wanna fall of with brisk movements/jolts.

Good product reasonable price I like Sony brand always good quality

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.

I like bestbuy everytime i buy electronics like headphone, samsung watch, mobile phones, laptop i make sure i get the insurance insurance only cost $50 but if you're stuff got damage or sound distorting they can replaced it for you but when they dont have a replacement they will give you store credit if your item worth $200 they give you 200 store credit and you can buy anything you want but they dont cover lost or theft if your stuff is gone its gone they wont replaced it or they wont return your money back but still worth it i like buying expensive stuff here because of their insurance the insurance from target or wallmart are terrible