Customer Ratings & Reviews

Espero no necesitarlo nunca I hope y won't need it never

i paid $26.99 for 2 years protection plan means if the goin bad for 2 years no matter how many times they are bad the protection plan covers but today bi have to swap my item for a new one and the best buy manager wants me to paid $26.99 again for a new protection plan i think this is a problem that best buy need to fix it because when i buy the stuff they no explain like that and they only said we always send you email with the terms and conditions i will need same one to fix this matter and help to get my warranty apply to my new head phones or i will stop buy from you guys and tell all my fam and friends to not goin to your place no more

Never even open package and return didn’t work out for my work/ business.

Customer service told me most items get cashed out instead of repaired, minus the cost of the warranty. Cheaper for the store than repairing them and having people's coverage continue on their item so they can get it repaired again if it breaks again, but it sucks to pay nearly a third of the cost of an item for what is essentially a customer service extended return policy sold under the guise of geek squad services.

Some problems with the connection fails in open spaces

Too many exceptions..will cancel this contract and return headphones

Haven’t had to use it yet. So idk how the service us

Awesome but my headphones hav been cutting out a lot

RIP OFF. They wouldn't even adhere to the specifications of the so called coverage. I DO NOT RECOMMEND PURCHASING ANYTHING FROM THEM BECAUSE THR PROTECTION PLAN IS A SCAM.

Headphones were good at first.As the month's when along when using booth tooth it would disconnect too many times while watching Television.This is a problem with these headphone's looks like the maker do not test this as much or notice this issue with them.

Ok product for the time I bought it in 2024 10/10 would not recommend. Way over priced

Thought these would be good for the noise cancelling, especially for the cost of them. They aren't good in my opinion. I was disappointed in them.

ok so the old geek squad extended warranties were so much better, you went to the store they found the receipt of the warranty and you got a store credit to purchase the same item or better. well, now they send it out to be checked out, no one tells you what's going on with the item you called and the call center is somewhere in another country this poor person have no clue so they tell you to go see the manager at the store, Because they have no managers there, etc a joke after spending 55 minutes in hold been transfer twice to no answer. calling another time to be told to call later, ridiculous

I went to the store to look some home networking stuff, I had brought up that my earbuds I had purchased were not sitting right but I had bought the geek squad protection plan and would just exchange them. She informed me that I didn’t get the new yearly total geek squad for 200 the normal geek squad no longer covers all 2 years if something goes wrong once the geek is nil and void. I was not told this at purchase nor never had this happen before. Sucks I paid right at 100 dollars to find this out. Bad customer service!!!!!!

Lied like i can her replacement headphones , went to test it out it was alive

Didn't last for long sound went out on left ear but it was comfortable on ears

They barely stay in my ear. They fall out a lot. Recently I noticed that the sound skips often and randomly my right one developed an echo. Not a fan. Like the idea though.

The JLabs earbuds are not comfortable at all for me. When you bend down they fall out your ear. That is not good when you are on the go. I am returning them and finding a better fit earbud.

Well, this runs out before we ever have to use it. I think I buy this because I am superstitious.

Quality isn’t that great. They can come loose which causes them to move around. So they are similar to the air pods. However my AirPods lasted years this lasted months.