Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4566 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 4,566 reviews
  • Rated 1 out of 5 stars

    Poor customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a broken product. Item was no longer available and refused to replace item. Forced me to return. Also called customer service and they left me on hold for an hour then they deliberately hung up on me refuse to connect me to a supervisor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Best Buys Geek Squad Protection numerous times on items purchased. Has been a good investment as I have needed the protection on a few occasions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent warranty protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good to have some kind of protection for my new Sony headphones I bought at Best Buy In Cerritos, CA very much also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a good product

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine I know it’s pricey a little bit As we said, you got what you pay for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is loud and clear. You will not regret!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jbl

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several other ear buds brands, and so far the JBL have been the best. My son absolutely loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate this warranty it stands by what they say I never had a problem with returning or the fixing an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for affordable price they sound good as well for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your buying wireless headphone you need to have this for not if it breaks but when it breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband. He likes it very much. I will recommend this product to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use the Geek Squad Protection coverage before (for a different purchase). The Best Buy associate made it easy and helped me pick a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music lover

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound in these headphones is very good, I would buy them again without hesitation....100% RECOMMENDED

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good investment

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] They are a little pricey but very nice pair. Noise cancellation is great and sound quality is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Accidental insurance Ever!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best deal ever, paid fr itself twice on broken xm4' and one xm5! i highly recommend this accidental coverage.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    No better option

    |
    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good value for protection, they will even replace it if broken

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone review

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great..,............... trendiest great all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quick replacement no hassle had accidentally dropped them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan is a great value, and easy to use with good turn around time.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Myst have

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] After having issues with some earbuds in the past, i will always purchase the plan in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice and comfy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and comfortable headset. When we opened the box they looked very small and like they weren’t going to fit. But they fit great.

    I would recommend this to a friend