Customer Ratings & Reviews

Great really recommend getting warranty on any electronics

Nice protection plan worth the money and no worries going forwrd

I have never been lead wrong with the Geek squad!!!!!!

Haven’t used it for this device since I returned it but every other device works great with this

This is worth it for they will replace with accidental damage for my earbuds for 26 dollars for two year coverage

I’m glad I got the protection plan. It gives me a safe and secure feeling knowing I have a protection plan.

Bough as a gift for my son and he loves them. Headphone are perfectly made.

Headphones never last more than 2 years makes sense to get it

MY SON LOVES THEM!!!! HE ENJOYED THEM ALL THE TIME

I love these headphones they have amazing quality!!!

I absolutely love these buds. I listen to a lot of music and the sound is great and crisp and clear. The battery life is awesome and they fit just right, not bulky. I personally recommend These.

The service is pretty straightforward and highly informative.

Easy to use, always purchase the plan protection since 2018

Great sound and price. The noise canceling is decent. I just wish these came with a case.

Best earphones I have brought in years will recommend these earphones

Overall these things are excellent. They sound great once you find your settings in the equalizer; the default equalizer was not great for the music I listen to. I saw some reviewers complain about the touch controls but in my experience it's one of the better headphone control systems I've used. The touch pad is responsive and predictable, and I don't have any complaints other than the lack of configurability. I wish Sony would let me just select which function I want for a given action per ear, rather than make me select some pre-set config options for each bud like some other manufacturers do. The ANC is really remarkable; I spend a lot of my time in a datacenter that can run upwards of 115dB, and these quiet it down to about as loud as an AC unit running in a different room. The memory foam eartips do a pretty good job of passive noise cancellation on their own, almost as good as a set of earplugs. Irregular sounds like voices, construction noises, silverware clattering, wind, etc, all just sort of disappear when ANC is enabled. The speak-to-chat feature makes voices feel much more natural than I expected, and it's easy to carry on a conversation without taking the buds out, at least in theory. In reality, people see the buds in and assume you can't hear them, so you can either take them out or explain how they work. Guess which one is easier. The fit was not the most comfortable at first, but within 3 days or so my ears quit complaining and now they're very comfortable. They're lighter in the ear than they feel in the hand, and it's easy to forget I'm even wearing them. The fit is secure enough that I don't feel like I need to compulsively push them back in "just in case". Battery life is as advertised, which is to say it's excellent. With every battery devouring feature enabled, they run about as long as a pair of AirPods Pro claim to run in their marketing literature. With LDAC and DSEE switched off these easily get you through a work day without having to charge them. I haven't tried the Adaptive Sound Control feature. I don't know who it is that is clamoring for their headphones to randomly switch ANC modes based on where they're at or what the AI thinks they're doing, but it isn't me. The only downside I've found so far (hopefully they're able to fix it in software) is occasionally the left bud is unreliable; sometimes it will stop responding to controls (touch pad, volume adjustment from the phone etc) while music continues to play, or it'll seem responsive but the audio will just stop playing. I have to take the bud out of my ear, put it in the case for a second, then put it back in and everything is fine for a little while. I'm on the latest firmware (1.2.6 as of this writing), and the problem happens across all devices I've tested, with SBC, AAC and LDAC codecs. It's disappointing because the only other time I've had this sort of problem is with very cheap earbuds on ancient Bluetooth versions. I really didn't expect it at this price point.

The ease of using this service is great.the team is very helpful!

Overall I feel it's a great value for its price and keeps me safe

One can’t be too careful with new devices or appliances

This protection and ease of mind is so worth it. I love having tech support on hand when needed or if needed.