Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4421 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 4,421 reviews
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok gave me a headache somehow. Found out im more of a bud kind of gal

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    GREAT! (When they work)

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent overall quality but one major frustration is that whatever I am listening to on any platform or device, the ear buds constantly pause themselves...Talking about 10-20 times in a 2 minute period when it happens.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality sound it has but one of my earbuds goes in and out like it has bad wiring. I Lost the one that did work so now I’m stuck with an earbud that went bad after a few weeks from purchased date.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Head phones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a hard time keeping these on my head. When they work they are great but they do fall off often

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeked UP!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk what item I got this for but see, I told y'all I love warranties lol

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Bose headphones when I had problems with them just took them to Best Buy and they replaced them for a fee. It not free like the accident plan suggests.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Want the original back

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the original run version better. The piece that sits on the bone is big and squishes harder.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not awesome but good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised. Fit isnt great and the sound is good but not as good as my beats by dre.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not that good

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, the sound is not that great, not a good connectivity with mobile.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    what the heck

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really say. We shall see if the head phones take a dump but i figured what the heck.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Repeated Product Failure

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the past several years, I have had repeated failures with this product, which I've been fortunate enough to have replaced via 2-year Geek Squad. Of the failures, most have involved the charging case, which simply goes from working fine to defectively inoperable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality sound

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchase if your looking for short term usage I got exactly 2 years out of these before wear and tear came into play

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Angelg

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t use the company yet. So won’t be able to leave review

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had too keep switching them out with a new pair so i decided to see what else do they have

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Warantee

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it depends on the associate. I’ve had good and bad experiences with warantees with Best Buy! I probably should’ve saved my money. Also 30$ for a 2 yr warantee is a lot on a 100$ pair of headphones but my kid is careless

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only to be worn when using phone hurt ears

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for someone around the ears fit that purpose but i hurts the wars after having it sit for a while.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth buying the 2 year protection if you're going to keep the product that long

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ext. warranty does not gaurantee U get same model

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2 year warranty extension extends the warranty just long enough for the item you bought to no longer be available and no longer for sale in any of the stores across the country. So you either get a more expensive model and you have to cover the difference or a cheaper model that is cheaper and you get what you pay for instead of a good deal like I had with the original item. I would recommenced getting the warranty ONLY if the item you bought is guaranteed to be still on the shelf if you come back for replacement. Otherwise don't bother

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Head set

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work as great as I thought for that reason I had to exchange it for something else a different brand

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    If you're spending hundreds, thousands, get it.

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's insurance, you don't want it, but if you need it, it's a nice to have, especially with items that can't be repaired.

    I would recommend this to a friend