Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4421 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 4,421 reviews
  • Rated 3 out of 5 stars

    Need an online exchange

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to use this to exchange my earbuds, but I can't seem to do it online.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must Have warrantee the geek squad is excellent when there is an issue

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose headphones protection plan review.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s your average protection plan. Nothing special. Pretty expensive add on though.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst warranty I have purchased from Best Buy.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad plan it was not accepted when I needed to use it. I had to go to apple and deal with them and it cost me more money because the extended warranty was not honored.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice to have a protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    take it when it's actually necessary only, don't pay more when it's not needed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sync issues that wont connect to phone so we are having to return

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Protection insurance

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insurance is expensive. I usually do not need the coverage. But I purchased anyway.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfied

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, i definitely would recommend rhis products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned didn’t work for what I needed it was unop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never even open package and return didn’t work out for my work/ business.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't keep it for long because I did not like it, but it was fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 yr plan

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the accidental plan is also good to have, when u get things

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They were nice as long as I wasn’t around any othe

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were nice as long as I wasn’t around any other noise they were comfortable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Done

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Thought this means I get coverage n repairs and replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Changed of warranty coverage

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad changed the coverage of the protection plan without alerting the customer. The plan used to cover include replacing the defective or malfunctioning item in store. Now it only will only cover repairs by the manufacturer. The item has to be sent out for 3rd party repair instead. Total waste of money since the manufacturer will handle repairs within the warranty period.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    contract for headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many exceptions..will cancel this contract and return headphones

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Insurance is important

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've found that best buys insurance is one of the only extra insurance policies I get

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At 1st I was very excited to make this purchase just so I can listen to the TV while my family sleeps but after 2 months the right side of the headphones is not working so I do not recommend this product unless you have the warranty

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like geek squad a lot I have in the past so go for it go out and uses them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yay sony

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There great pair of cans the best transparency mode

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    RAIDERN NATION 1

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good had him for a few months. Everything seems to be great so far.

    I would recommend this to a friend