Customer Ratings & Reviews

I dont think that you need this. Unless it is a tv or something expensive

I purchased my husband a pair of Samsung wireless earbuds that stopped working a month later. I bought the 2year protection plan as well. Its black friday and the same earbuds are $50 less than what i originally paid for them. Best Buy manager refused to give ne an in store credit for the difference and i had to purchase a bew $26. (2yr) protection plan.. what a scam. I will never buy anything from this horrible place again.. ONE ANGRY CUSTOMER!!! BEST BUY ARE A BUNCH OF THIEVES

Returned product was not what I was looking for so didn’t need

didnt need to use it so far but hope i dont need to.

Does not cover a lost ear bud, such a bummer. This should be added

Decent headphones if you just looking for something simple and less expensive

Lost my ear buds. This purchase has to be done again.

It didn’t last for so long. After 4 months, it started to crack & eventually broke on one side. The sound was ok though. So glad to have added the protection plan. I bought an upgraded model.

I can’t review something I never tried. So I’ll give average review.

2-year protection plan? More like scam plan. Went in last night to buy headphones and got the protection plan as well ( for safety reasons). Had an issue with them almost immediately after purchase and had to wait till today to get them replaced/fixed. Got told that I “used” the protection plan and that I’d need to repurchase the headphones AND the protection plan AGAIN. Absolutely worst experience I’ve ever had at Best Buy.

RIP OFF. They wouldn't even adhere to the specifications of the so called coverage. I DO NOT RECOMMEND PURCHASING ANYTHING FROM THEM BECAUSE THR PROTECTION PLAN IS A SCAM.

Not the best sound. Not loud and not good for working out

Espero no necesitarlo nunca I hope y won't need it never

Lied like i can her replacement headphones , went to test it out it was alive

i paid $26.99 for 2 years protection plan means if the goin bad for 2 years no matter how many times they are bad the protection plan covers but today bi have to swap my item for a new one and the best buy manager wants me to paid $26.99 again for a new protection plan i think this is a problem that best buy need to fix it because when i buy the stuff they no explain like that and they only said we always send you email with the terms and conditions i will need same one to fix this matter and help to get my warranty apply to my new head phones or i will stop buy from you guys and tell all my fam and friends to not goin to your place no more

Customer service told me most items get cashed out instead of repaired, minus the cost of the warranty. Cheaper for the store than repairing them and having people's coverage continue on their item so they can get it repaired again if it breaks again, but it sucks to pay nearly a third of the cost of an item for what is essentially a customer service extended return policy sold under the guise of geek squad services.

Some problems with the connection fails in open spaces

Haven’t had to use it yet. So idk how the service us

Didn't last for long sound went out on left ear but it was comfortable on ears

Awesome but my headphones hav been cutting out a lot